NOC Support Administrator
NOC Support Administrator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
What will you be doing
- Network Operations Center (NOC) support in a 24x7 environment
- Monitor application performance and system alerts using various monitoring tools
- Respond to incidents and escalate issues according to established protocols
- Trigger operational procedures for various types of production incidents
- Actively participate in customer incidents by providing data clear communication and periodic and prompt status updates
- Maintain knowledge of current ITSM Tools monitoring tools and operational procedures
- Coordinate analyze design implement and administer solutions as per needs
- Recommend best practices for improvements to current operational processes
- Configure and maintain servers at database and Infrastructure level
- Troubleshoot operational problems
- Administer proactive database and infrastructure daily checks
- Communicate status and planning activities to customers and other team members
- Participate in the teams rotational shift pattern and oncall coverage rotation plan
- Learn different database technologies and provide support
What do we need from you
- A minimum of 2 years of experience in a similar role
- Ability to operate in a 24x7 operational environment (working in shifts) including weekends and holidays
- GCP background experience operating in a Linux environment
- Familiarity with Windows Linux and Network administration concepts
- Ability to handle stressful situations with a level headed approach
- Excellent English communication skills including verbal and writing skills
- Ability to multitask and capability of reacting quickly to multiple issues in parallel and following established procedures to implement solutions
- A curious mindset with the tenacity to fully diagnose why something went wrong
- SQL Server knowledge is an asset
- Working with Monitoring tools (ICINGA Zabbix Prometheus Grafana)
- Shell Scripting/Programming knowledge in order to contribute to get system analytical data process improvements and increase efficiencies.
- Relevant courses and certifications (MCSE CCNA)
What do you get in return
- Love your career: Competitive total rewards and salary package. Blog during work hours; take a day off and volunteer for your favorite charity.
- Love your work/life balance: Flexibly work remotely from your home or Hybrid from Bengaluru office theres no daily travel requirement to an office! All you need is a stable internet connection.
- Love your coworkers: Collaborate with some of the best and brightest in the industry!
- Love your development: Hone your skills or learn new ones with our substantial training allowance; participate in professional development days attend training become certified whatever you like!
- Love your workspace: We give you all the equipment you need to work from home including a laptop with your choice of OS and an annual budget to personalize your work environment!
- Love yourself: Pythian cares about the health and wellbeing of our team. You will have an annual wellness budget to make yourself a priority (use it on gym memberships massages fitness and more). Additionally you will receive a generous amount of paid vacation and sick days as well as a day off to volunteer for your favorite charity.
Required Experience:
Unclear Seniority
Employment Type
Remote
Company Industry
Key Skills
- Feed
- Customer Service
- Apache Tomcat
- ABAP
- Application Development
- Front Office
