Call Center Rep Contact Center Rep Remote Job
Call Center Rep Contact Center Rep Remote Job
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Job Description
Profile: Contact Center / Call Center Rep (Remote Job)
Interview Process: 1 Telephonic / Video Interview.
Salary : $11/hr
Duration : 18 months position with benefits) with a 40hrs / week schedule ideally from Mon Fri.
Roles & Responsibilities:
Receive inbound phone calls from our prescribers and members
Utilizing multiple software systems to create Prescription cases and determine coverage determination and appeals process
Good written and verbal communication skills
The ability to display soft skills while moving the call forward
Meeting or exceeding government mandated timelines
Complying with turnaround time productivity and quality standards
Conveying resolution to beneficiary or provider via direct communication and professional correspondence
Acquiring and maintaining basic knowledge of relevant and changing Clients guidance
Research troubleshoot and resolve client application discrepancies using computer system
Meet daily tasks through various forms and mediums of communication written verbal and/or by phone
Requirements
Prior call center experience preferably with a multiscreen setup for easier navigation of multiple applications
Availability for remote workspace audits (via webcam or phonecam) Inspection time less than 5 min
Highspeed and reliable Internet connection
Quiet and focused work environment
Required Qualifications:
Ability to effectively communicate with members and prescribers while managing multiple software systems
Accountable and results driven
Critical thinker/problem solver
Receptive to constructive feedback and flexible in adapting to change
Ability to effectively plan prioritize and organize time and workload
Ability to execute successfully in a deadlineoriented fastpaced highlyregulated environment
Proficient in navigation of multiple computer applications
Proficient use of keyboard mouse and ability to navigate 2 workstation monitors
Able to multi task efficiently in order to complete each call within the AHT targets designated by the Client
Ability to type more than 30 WPM
Preferred Qualifications:
At least two years of general business experience that includes problem resolution business writing quality improvement and customer service
Six months of PBM/pharmaceutical related work strongly desired
1 years of call center experience
1 years of healthcare background
Team player with excellent communication skills both verbal and written
Exposure to business domain is an added advantage
Organizational skills including the ability to multitask set priorities and follow up promptly
Ability to work a flexible work schedule
Education:
High School Diploma GED or equivalent required
Bachelors degree in related field or equivalent work experience preferred
Candidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development Support and Deployment.
If interested request you to send your resume to
About Capgemini
Visit us at.People matter results count
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race national origin gender identity/expression age religion disability sexual orientation genetics veteran status marital status or any other characteristic protected by law.
This is a general description of the Duties Responsibilities and Qualifications required for this position. Physical mental sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed provided that such accommodations do not pose an undue hardship.
Click the following link for more information on your rights as an Applicant
Employment Type
Full-Time
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