Principal Consultant - AZ
Principal Consultant - AZ
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Job Description
PrismHR creates exceptional software and services empowering human resource outsourcing service providers such as Professional Employer Organizations (PEOs) Administrative Service Organizations (ASOs) and Staffing Companies to deliver worldclass HR Benefits and Payroll to small and mediumsized businesses.
As part of the Managed Services Team the Principal Consultant is responsible for implementing PrismHR software applications for new service provider customers and their SMB clients; managing daytoday payroll processing benefits administration and other back office services; and leading a team of Product Specialists and Consultants to deliver an amazing experience toour Managed Services customers.
This is a unique opportunity to get in on the ground floor of this exciting new initiative for thecompany. This role will require a startup mentality with the flexibility and adaptability to rapid change wear multiple hats and be willing to do what it takes to ensure our customers are happy and successful with this new service offering.
Responsibilities
Back Office Service Delivery
- Manage the daytoday activities for the Back Office team within Managed Services including payroll processing benefits administration client implementation and other related tasks
- Serve as a mentor and resource for our Consultants Specialists and Associate
- Develop best practices to improve efficiency and accuracy of payroll processes
- Ensure that payroll processing reporting and other deliverables are completed timely and accurately.
- Lead software implementations for new service providers / bureaus including overall customer communications project management system configuration testing and training
- Lead software implementations and training for our service providers clients (SMBs
- Provide advanced/strategic consulting to clients including Best Practices for using PrismHR software products.
- Serve as primary point of contact and escalation for Managed Service customers
- Build and maintain customer relationships to ensure overall customer satisfaction and engagement
- Interact with clients by phone email and/or virtual meetings to diagnose and troubleshoot issues and provide status updates and resolutions to reported issues
- Assist with presale discovery and scoping
- Build maintain and evolve the Managed Services teams business processes documentation and standard operating procedures (SOPs)
- Manage a team of Product Specialists and Consultants and foster their professional development
- Help define individual and team goals around service delivery and operational effectiveness and ensure achievement of KPIs and other objectives
- Participate in hiring process and performance reviews and coach the team as needed
The ideal candidate will have much of the following experience and skills:
- Ability to manage multiple projects and client engagements independently
- Extensive knowledge of payroll payroll accounting benefits and other HR operations
- Deep subject matter expertise in PrismHR software products including one or more of our payroll platforms and/or other software modules
- Excellent listening problem solving and troubleshooting skills.
- Ability to communicate and present information effectively with technical as well as nontechnical audiences and including senior executives
- Ability to handle tense and confrontational situations using appropriate interpersonal styles and methods to reduce tension or conflict while instilling confidence.
- Experience managing teams developing individual skills and improving team performance
- Demonstrated ability to enhance processes procedures and documentation
- Capable of working under pressure and meeting concrete and sometimes tight deadlines
- Flexibility adaptability and a cando attitude.
PrismHR is a fastpaced SaaS company which provides customers with a cloudbased payroll process software application. PrismHR also provides professional services including system implementation consulting custom configurations and training. Lastly via the Companys Marketplace platform customers and end users access other human resources and employee benefits applications from PrismHRs Marketplace Partners.
Diversity Equity and Inclusion Program/Affirmative Action Plan:
We have transformed our company into an inclusive environment where individuals are valued for their talents and empowered to reach their fullest potential. At PrismHR we strive to continually lead with our values and beliefs that enable our employees to develop their potential bring their full self to work and engage in a world of inclusion.
Ensuring an inclusive environment for our employees is an integral part of the PrismHR culture. We arent just checking a box we are truly committed to creating a workplace that celebrates the diversity of our employees and fosters a sense of belonging for everyone. This is essential to our success. We are dedicated to building a diverse inclusive and authentic workplace so if youre excited about our roles but your past experience doesnt align perfectly with every qualification in the job description we encourage you to apply anyway. You may be just the right candidate for these open roles or other open roles. We particularly encourage applicants from traditionally underrepresented groups as we seek to increase the diversity of our workforce and provide fair opportunities for all.
As a proud Equal Opportunity and Affirmative Action Employer PrismHR encourages talent from all backgrounds to join our team. Employment decisions are based on an individuals qualifications as they relate to the job under consideration. The Companys policy prohibits unlawful discrimination based on sex (which includes pregnancy childbirth breastfeeding or related medical conditions the actual sex of the individual or the gender identity or gender expression) race color religion including religious dress practices and religious grooming practices sexual orientation national origin ancestry citizenship marital status familial status age physical disability mental disability medical condition genetic information protected veteran or military status or any other consideration made unlawful by federal state or local laws ordinances or regulations.
The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company including supervisors and coworkers.
Privacy Policy: For information about how we collect and use your personal information please see our privacy statement available at provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability you may use the following alternative email address to contact us about your interest in employment at PrismHR: Please indicate in the subject line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a followup response.
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Required Experience:
Senior IC
Employment Type
Full-Time
