Microsoft CopilotOffice Service Delivery Manager
Microsoft CopilotOffice Service Delivery Manager
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Job Description
Job Description Summary
As the Microsoft Copilot/Office Service Delivery Manager you will play a pivotal role in ensuring the successful management support and optimization of Microsoft Copilot and Office (Word Excel PowerPoint and Outlook). This position requires a seasoned professional with a strong background in managing technical aspects of these tools and success at driving user enablement and adoption.GE HealthCare a leading global innovator in medical technology and digital solutions is committed to improving lives during critical moments. Join us to unlock your ambition transform ideas into impactful realities and contribute to a healthier world where every voice matters and every difference makes a difference.
Job Description
Roles & Responsibilities:
Serve as primary point of contact for support training enablement and escalations for Microsoft Copilot and Office applications. Manage Copilot license and access request process.
Possess an indepth understanding of Microsoft Copilot and Office products. Work with M365 team members to understand and manage Copilot integration within the M365 platform.
Manage Copilot and Microsoft Office updates testing and documenting new features. Promptly and effectively share feature release information updating learning artefacts and knowledgebase articles. Manage and coordinate Office addins macros and GE Healthcare templates.
Create and maintain Knowledge Base articles to assist users in navigating Copilot features. Proactively identify userfacing learning opportunities. Develop microlearning tips and tricks to help colleagues better leverage Copilot tools. Provide live usecase demos and support Copilot learning and enablement events. Manage peertopeer Copilot communities to act as forums for sharing critical information tips tricks and learning opportunities.
Support user groups by resolving issues and identifying features and functionality to enhance their productivity with Copilot tools. Provide Level 34 support and take ownership of escalated issues. Conduct retrospective reviews of root causes and remediation paths.
Manage and share Copilot dashboard and usage reporting as required.
Review technical support issue and request trends developing action plans to remediate and optimize. Communicate product/platform updates promptly and effectively. Identify opportunities to shift requests/tickets to Level 1 3 support teams and provide training SOPs and access rights required to complete the transition.
Experience/Qualifications:
5 years experience supporting M365 Experience managing the implementation and ongoing delivery of Microsoft Copilot tools.
3 years experience supporting Microsoft Office in a professional environment including management of product updates and release notes.
Desired Characteristics:
Excellent communication and interpersonal skills to effectively engage with stakeholders at all levels. The ability to communicate technical explanations in easytounderstand terms s critical to the role.
Familiarity with ITIL or other service management frameworks is a plus.
Inclusion & Diversity
GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus and drive ownership always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into worldchanging realities. Our salary and benefits are everything youd expect from an organization with global strength and scale and youll be surrounded by career opportunities in a culture that fosters care collaboration and support.
Disclaimer: GE HealthCare will never ask for payment to process documents refer you to a third party to process applications or visas or ask you to pay costs. Never send money to anyone suggesting they can provide employment with GE HealthCare. If you suspect you have received a fraudulent call please fill out the form below: Information Relocation Assistance Provided: No
Required Experience:
Manager
Employment Type
Full-Time
