AI Content Product Manager
AI Content Product Manager
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Job Description
This role is based in New York or Sunnyvale.
At LinkedIn our approach to flexible work is centered on trust and optimized for culture connection clarity and the evolving needs of our business. The work location of this role is hybrid meaning it will be performed both from home and from a LinkedIn office on select days as determined by the business needs of the team.
The Knowledge Management Solutions (KMS) team at LinkedIn is responsible for creating and delivering instructional procedural and technical content for LinkedIns members customers and employees. The content is created both manually and using GAI and is distributed externally to LinkedIns Help Centers virtual chat agents and inproduct experiences (including those powered by AI/GAI) where our customers and members selfserve. Employees also use this content internally through enterprise search systems and CRMs.
We are seeking a visionary and handson AI Content Product Manager to transform how we create and optimize content for different LinkedIn products. This role will be responsible for defining the vision for how we use AI across the content development lifecycle including but not limited to incorporating agentic technology into our workflows. This is a managerial role that requires both strategic leadership and handson involvement in shaping the future of AIpowered content creation.
This position will report to the Director Knowledge Management Solutions.
Why Join Us
Lead a cuttingedge initiative to transform content creation through AI.
Work with a talented crossfunctional team in a dynamic fastpaced environment.
Opportunity to shape the future of enterprise help content and chatbot training.
Responsibilities
Develop a clear and compelling vision for an AIpowered content development lifecycle ensuring alignment with content and organizational goals.
Manage and mentor individual contributors fostering a culture of collaboration and scaling the team as the AI initiative grows.
Collaborate with content strategists managers and technical teams to develop AIpowered tools that generate summaries and drafts. These tools should provide content strategists with a solid starting point for editing and finalizing ensuring highquality LOBspecific content.
Understand the needs of content teams and collaborate with engineering data science and product teams to design develop and implement AIpowered tools for content creation analysis summarization and optimization enhancing selfserve capabilities for content teams.
Collaborate with Content Strategists and the Information Architect to enhance the AIinformed content strategy for external content by bringing the focus on bestinclass end user experiences.
Work with knowledge engineers and product strategists to automate and consolidate internal and external feedback from multiple channels including chatbot interactions sentiment analysis and CRM data providing actionable summaries to help content strategists enhance content.
Troubleshoot issues analyze performance and continuously finetune AI outputs to improve internal efficiencies and external selfservice rates.
Lead AI training initiatives for content teams as part of the change management process.
Qualifications :
Basic Qualifications
10 years of experience in product management program management enterprise content management or a related field.
2 years of experience in managing a team
Advanced experience with AI/ML technologies including natural language processing (NLP) techniques like transformerbased models (e.g. GPT BERT Claude) sentiment analysis and text summarization.
Advanced experience with generative AI including large language models (LLMs) prompt engineering finetuning and model evaluation metrics.
Preferred Qualifications
Experience with content automation tools or AIdriven content platforms used to streamline content creation processes.
Experience with chatbot training and conversational AI.
Knowledge of content governance frameworks and editorial standards.
Experience working with technical writing and instructional design teams to deliver content for end users.
Expertise in managing crossfunctional projects and collaborating with technical teams.
Experience in stakeholder management and executive communication.
Experience defining and tracking performance metrics with strong analytical skills.
Experience working in enterpriselevel content creation environments.
Suggested Skills
Strategic Thinking
Innovation
Collaboration
ProblemSolving
Leadership
Adaptability
LinkedIn is committed to fair and equitable compensation practices.
The pay range for this role is $123000 to $192000. Actual compensation packages are based on several factors that are unique to each candidate including but not limited to skill set depth of experience certifications and specific work location. This may be different in other locations due to differences in the cost of labor.
The total compensation package for this position may also include annual performance bonus stock benefits and/or other applicable incentive compensation plans. For more information visit pay range for this role is Min US04 to Q2 US01 Top. Actual compensation packages are based on several factors that are unique to each candidate including but not limited to skill set depth of experience certifications and specific work location. This may be different in other locations due to differences in the cost of labor.
The total compensation package for this position may also include annual performance bonus stock benefits and/or other applicable incentive compensation plans. For more information visit Information :
Equal Opportunity Statement
LinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race color religion creed gender national origin age disability veteran status marital status pregnancy sex gender expression or identity sexual orientation citizenship or any other legally protected class. LinkedIn is an Affirmative Action and Equal Opportunity Employer as described in our equal opportunity statement here: EEO Statement2020 .
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Pursuant to the San Francisco Fair Chance Ordinance LinkedIn will consider for employment qualified applicants with arrest and conviction records.
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No
Employment Type :
Fulltime
Employment Type
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