Customer Support Agent

About TaskUs: TaskUs is a provider of outsourced digital services and nextgeneration customer experience to fastgrowing technology companies helping its clients represent protect and grow their brands. Leveraging a cloudbased infrastructure TaskUs serves clients in the fastestgrowing sectors including social media ecommerce gaming streaming media food delivery ridesharing HiTech FinTech and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twentythree locations across twelve countries which include the Philippines India and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an everchanging world.

What We Offer: At TaskUs we prioritize our employees wellbeing by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Are you a driven problem solver with a passion for delivering exceptional customer experiences Were seeking a dedicated and resourceful individual to join our team providing outstanding support to our VIP customers. If youre a natural leader thrive in fastpaced environments and have a keen eye for detail this is the role for you!

What Youll Do:

• Deliver outstanding support to VIP customers via phone and email ensuring every interaction is efficient and professional.
• Utilize your problemsolving skills and creativity to resolve complex issues and provide tailored solutions.
• Manage a variety of tasks including billing disputes and annual vehicle inspections with precision and care.
• Offer timesensitive executive support for critical cases like roadside assistance and vehicle swaps ensuring swift resolutions.
• Maintain the highest levels of customer satisfaction by making sound decisions consistently exceeding expectations.
• Contribute to company initiatives by supporting key goals and fostering a positive collaborative work environment.
• Document all customer interactions accurately in line with company procedures and guidelines ensuring clarity and consistency.
• Drive results by meeting and exceeding key performance indicators (KPIs) with a focus on continuous improvement.

What Were Looking For:

• A selfmotivated problemsolver with excellent attention to detail and organizational skills.
• Experience in customer support including phone email billing and technical assistance is a plus.
• Strong critical thinking skills with a focus on issue resolution and ensuring customer satisfaction.
• A multitasker with the ability to thrive under pressure and adapt to everchanging processes.
• Excellent verbal and written communication skills to handle diverse customer needs.
• Proficient in Windows OS Apple OS X Microsoft Office and Google applications.
• A typing speed of at least 30 WPM for voice tasks and 35 WPM for nonvoice queues.
• Flexibility to work on cyclical schedules adapting to the needs of the business.
• A true team player who can also work independently to meet and exceed goals.

If youre ready to make an impact and contribute to an innovative fastgrowing company wed love to hear from you! Join us in delivering exceptional service to our VIP customers and help us continue to build a culture of excellence.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.

EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees our clients our services and our community.

We invite you to explore all TaskUs career opportunities and apply through the provided URL Experience:

Unclear Seniority