Clinic Services Specialist-Pediatric Specialty Clinic

Position Summary

The University of Iowa Stead Family Childrens HospitalPediatric Specialty Clinic is seeking a Clinic Services Specialist that is responsible for patient check out and scheduling patient appointments and visits following the guidelines set forth by the department providers and the scheduling protocols provided by the department manager. This position will be working closely with patient and families for follow up appointments after visit in the clinic. Uphold to the departments best practices and is accountable for performing these tasks. Serves as mentor role model and service excellence ambassador for staff coworkers patients and visitors. May perform other duties as assigned.

Primary duties and responsibilities include:

Provide Patient Access Services to Clinical and NonClinical Departments:

Perform Check in/Check out duties and provide coverage in other scheduling areas as needed.

Provide frontline clinic operation support such as the coordination of patient appointment scheduling the preparation of preregistration paperwork for patient visits obtaining and verifying preauthorizations and the education of patients regarding billing process and additional financial responsibilities.

Work both independently and with peers to complete scheduling and reschedule lists as assigned.

Assists with problem solving of scheduling issues.

Follows scheduling policies and clinic guidelines to facilitate patient appointments.

Provides scheduling coverage in staff absence.

Work with peers to assist department in keeping Epic Work Queue and Inbaskets at acceptable levels.

Perform tasks /inspections to meet compliance goals and patient/customer satisfaction expectations.

Maintain ongoing communication with health care team within divisions.

Review and manage staff messages within EPIC.

Assist with work lists within EPIC. Assist with prior authorizations.

Serve as intermediary between patients and healthcare team concerning scheduling concerns and medical needs.

Provide feedback to management on means to achieve goals and resolve service issues.

Obtain patient medical records and confirm upcoming patient appointments. Ensure full utilization of provider clinic availability maintaining clinic capacity. Collaborate with peers and coworkers to enhance the delivery of health care.

Review patient charges to ensure accuracy and answer questions concerning billing procedures and charges.

Attends scheduling staff meetings.

Flexibility to cover vacation and absences.

Other duties as assigned.

Patient Satisfaction/ Service Excellence:

Provide high level customer service with internal and external customers including patients visitors physicians and other clinical staff.

Ensure patient satisfaction and safety by ensuring calls and inquiries are documented and triaged appropriately.

Address concerns of patients provide service recovery and escalate issues as needed.

Operations and Quality Standards/ Improvement:

Recommend processes to enhance patient and customer satisfaction.

Review scheduling templates and make recommendations for improvement opportunities related to patient access and clinical operations.

Human Resources Management:

May provide training or other aspects of the onboarding process for students and other staff.

Financial Management:

Collaborate with others regarding the management of PreAccess and Financial Counseling.

May analyze monitor and report financial data information and reports.

May initiate and/or approve routine fiscal transactions.

May contribute to budget development.

About University of Iowa Stead Family Childrens Hospital

University of Iowa Stead Family Childrens Hospital has been dedicated to meeting the health care needs of children and families since 1919. As Iowas only comprehensive childrens hospital we provide care for children from birth to young adulthood. Services range from promoting wellness to the care of general childhood illness surgery traumatic injuries lifethreatening and chronic illnesses and developmental disabilities. As part of an academic medical center University of Iowa Stead Family Childrens Hospital also performs groundbreaking research to help solve the mysteries of childhood diseases in addition to training the next generation of health care professionals. UI Stead Family Childrens Hospital is a stateoftheart pediatric facility that is part of the comprehensive resources of UI Hospitals and Clinics. Our physical facilities grew considerably in 2017. Consistent with our philosophy of patient and familycentered health care the new hospital was designed by with and for pediatric patients and families.