Product Consultant - Chandler AZ - On Site
Product Consultant - Chandler AZ - On Site
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Salary Not Disclosed
1 Vacancy
Job Description
PrismHR creates exceptional software and services empowering human resource outsourcing service providers such as Professional Employer Organizations (PEOs) Administrative Service Organizations (ASOs) and Staffing Companies to deliver worldclass HR Benefits and Payroll to small and mediumsized businesses.
As part of the Services Team the Product Consultant is responsible for implementing new customers and consulting with existing customers on software/industry Best Practices for Execupay software. Product Consultants independently lead customers through successful implementations and projects by providing industry expertise and product best practice guidance. Knowledge of the ASO industry Benefits Payroll Talent Management and HR policies and practices is crucial.
Responsibilities
- Lead software implementations for PrismHR customers to include overall customer communications project management system configuration testing and training.
- Develop maintain and track implementation deliverables phases and milestones
- Build and maintain customer relationships to ensure overall customer satisfaction and engagement.
- Interact with clients by phone email and/or video meetings to diagnose and troubleshoot issues and provide status updates and resolutions to reported issues
- Identify and escalate application defects and priority issues.
- Stay current with system capabilities including bug fixes and new functionality
- Contribute and maintain content for internal audiences (e.g. playbooks training guides etc. and external audiences (e.g. Knowledge Base articles or other end user documentation)
- Train internal employees and/or customers on our products
The ideal candidate will have much of the following experience and skills:
- Knowledge of payroll time & attendance benefits enrollment & administration applicant tracking performance management and other HR operations
- Strong knowledge of HRIS time & attendance and other related systems
- Excellent listening problem solving and troubleshooting skills
- Ability to communicate and present information effectively with technical as well as nontechnical audiences whether in person meeting remotely or in writing.
- Strong technical inclination and a desire to learn continuously
- Ability to learn and work independently with exceptional attention to detail
- Willingness to collaborate in oneonone and group settings
- Flexibility adaptability and a cando attitude.
PrismHR is a fastpaced SaaS company which provides customers with a cloudbased payroll process software application. PrismHR also provides professional services including system implementation consulting custom configurations and training. Lastly via the Companys Marketplace platform customers and end users access other human resources and employee benefits applications from PrismHRs Marketplace Partners.
Diversity Equity and Inclusion Program/Affirmative Action Plan:
We have transformed our company into an inclusive environment where individuals are valued for their talents and empowered to reach their fullest potential. At PrismHR we strive to continually lead with our values and beliefs that enable our employees to develop their potential bring their full self to work and engage in a world of inclusion.
Ensuring an inclusive environment for our employees is an integral part of the PrismHR culture. We arent just checking a box we are truly committed to creating a workplace that celebrates the diversity of our employees and fosters a sense of belonging for everyone. This is essential to our success. We are dedicated to building a diverse inclusive and authentic workplace so if youre excited about our roles but your past experience doesnt align perfectly with every qualification in the job description we encourage you to apply anyway. You may be just the right candidate for these open roles or other open roles. We particularly encourage applicants from traditionally underrepresented groups as we seek to increase the diversity of our workforce and provide fair opportunities for all.
As a proud Equal Opportunity and Affirmative Action Employer PrismHR encourages talent from all backgrounds to join our team. Employment decisions are based on an individuals qualifications as they relate to the job under consideration. The Companys policy prohibits unlawful discrimination based on sex (which includes pregnancy childbirth breastfeeding or related medical conditions the actual sex of the individual or the gender identity or gender expression) race color religion including religious dress practices and religious grooming practices sexual orientation national origin ancestry citizenship marital status familial status age physical disability mental disability medical condition genetic information protected veteran or military status or any other consideration made unlawful by federal state or local laws ordinances or regulations.
The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company including supervisors and coworkers.
Privacy Policy: For information about how we collect and use your personal information please see our privacy statement available at provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability you may use the following alternative email address to contact us about your interest in employment at PrismHR: Please indicate in the subject line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a followup response.
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Required Experience:
Senior IC
Employment Type
Full-Time
