Lead Retail Associate - One Two Pru Prudential Plaza IL Reduced Full-Time Amazon Go

Pay starts at $19.20 per hour with benefits available.

Reduced FullTime: Average work between 3039 hrs per week.

This role requires open availability between the hours of 5am10pm SundaySaturday.

As a Lead Associate you will be the face of Amazon and contribute to a vibrant store culture based on customer obsession trust respect integrity continuous learning and fun. You possess strong attention to detail the ability to quickly prioritize tasks willingness to learn new things and a commitment to delighting our customers. You will assist the manager with store operations maintain a key to the store and have floor leader responsibilities.

Key job responsibilities
Be an expert in interacting with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.
Provide ongoing training in areas including product knowledge product quality training and store operations and assist manager in identifying training needs.
Maintain a key to the store and open and close the store following the proper procedures.
Support floor leader responsibilities including providing peertopeer feedback on processes and standards serving as the escalation point to assist associate peers in solving customer issues where appropriate training deploying labor and ensuring the team takes required breaks and lunches.
Support supervisory tasks such as scheduling payroll management timesheet verification and time and attendance.
Participate in associate onboarding and in associate interviews as required.
Ensure consistent of inventory workflow processes guiding associates as needed including receiving stocking and replenishing product.
Contribute to continuous improvement of the customer experience and store operations by participating in the development of best practices and continuous product knowledge.
Utilize inventory management systems to scan process and count product.
Be responsible for ensuring store and all surfaces are kept clean at all times.
Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong store culture.
Work with a manager to maintain the physical safety and high quality standards of the store.
Work in a fast changing and ambiguous environment.
Perform additional duties as assigned.

About the team
Amazon Go is a new kind of store with no checkout required. With Just Walk Out shopping you can get in and out quickly without scanning any items or waiting in a checkout line. Amazon Go is our take on a convenience store that offers customers a range of grabandgo items from delicious sandwiches and salads for breakfast lunch dinner plus everyday essentials and more. Simply use the Amazon app to enter the store take the products you want and go! No lines no checkout. (No seriously.

1 years of floor leader or other leadership or 1 years of Amazon experience
3 years of retail or customer facing or 1 years of Amazon experience
High school or equivalent diploma
Are 18 years of age or older

Prior experience working in Amazon Physical Stores
Experience managing inventory in a retail or distribution setting
Proficient with computers and Microsoft Office (Outlook Word Excel)
Prior experience in training others
Strong verbal communication and customer service skills
Previous experience in providing peertopeer feedback
Demonstrated success in problem solving and delivering results

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $18.05/hr in our lowest geographic market up to $23.85/hr in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.