Service Desk Technician II
Service Desk Technician II
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Salary Not Disclosed
1 Vacancy
Job Description
Summary
Under general direction the Service Desk Tech II performsa variety of daily PC hardware and software installation and support tasks for local and remote Colleagues. Completes enduser device support functions with minimal supervision and elevated proficiency. Creates and completes incident and request tickets assisting callers with issues documenting those issues and rerouting calls and tickets as applicable.
Position Qualifications
- Minimum Education: Associate degree in a related field (e.g. Information Systems Information Services Information Technology Computer Science Computer Engineering Technology Engineering etc. 3 years of related experience may be substituted for some or all education
- Preferred Education: Associate degree in a related field (e.g. Information Systems Information Services Information Technology Computer Science Computer Engineering Technology Engineering etc. 45 years of related experience may be substituted for some or all education.
- Minimum Experience: Three yearsexperience in Information Technology; with at least Two years of experience in a directly related position working in an IT support environment.
- Preferred Experience: Four yearsexperience in Information Technology; with at least four years of experience in a directly related position working in an IT support environment. Experience in healthcare support.
- Certifications Required: Requires a valid drivers license with a demonstrated good driving record over the past three years.* Though the certification itself is not required the level of knowledge and skill is required.
- Certifications Preferred: ITIL Awareness or Foundations CompTIA A CompTIA Security MS900 Microsoft 365 Fundamentals.
- Minimum Knowledge & Skillset:Must have knowledge end user devices operating systems peripherals installs application installs and remote desktop applications.Demonstrated effective written and verbal communication skill to interact with customers leadership Colleagues and vendors.Demonstrated presentation skills in presenting information to Colleagues and management.Strong commitment to customer service and quality improvement.
Required Experience:
IC
Employment Type
Full Time
