Customer Service Representative Work from Home- Must Reside in Nashville or close by
Customer Service Representative Work from Home- Must Reside in Nashville or close by
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1 Vacancy
Job Description
CUSTOMER SERVICE REPRESENTATIVE
*Successful candidates must reside in Nashville TN or within 1.5 hour drive from Nashville TN to be considered for this opportunity. Some of the training will be completed in Hermitage TN.*
Systems & Methods Inc. (SMI)
SMI is one of the most highly regarded technology producers in the human services field. We develop stateoftheart solutions for complex human service operations. To maintain our prominence in this competitive industry SMI recruits individuals who are technical creative clientfocused and most importantly willing to go the Extra Mile. With over 50 years as a familyowned and operated business SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork dedication empowerment and a strong emphasis on worklife balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are multistate operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career we hope that you will consider SMI.
Position Overview
The Customer Service Representative is responsible for receiving calls from child support client stakeholders in accordance with Standard Operating Procedures and contractual obligations; categorize all calls received in one of the categories provided; record any abusive and/or extraordinary calls and be responsible for other duties as assigned.
Requirements/Skills
Must maintain a general understanding of policies and procedures
Possess strong oral and written communication skills
Knowledgeable in modern office practices procedures and equipment
Exhibit excellent Interpersonal skills using tact patience and courtesy
High School Diploma or equivalent required
Must be proficient in data entry skills including keyboard mouse and 10 key pad
Must be able to type a minimum of 35 WPM.
Basic knowledge of Microsoft Office
Perks:
- Paid Training
- $$$ Biannual bonuses to employees who qualify$$$
- Health Club Reimbursements
- Career Growth Opportunities
- Exciting fun and supportive work environment
- Coworkers who feel like family!!!
***This is a workfromhome position. You will be some required time to train in the office (Hermitage TN).***
Highlights:
The hours are from 8am4:35pm CST Monday through Friday some overtime required
Pay rate: $14.00/hr
$40/month technology assistance/reimbursement
SMI offers employees great insurance a 401(K) plan HSA/Flexible Spending Account paid holidays/paid time off and profitsharing.
To learn more about the SMI Culture please visit our website: are an Equal Opportunity Employer. We are a DrugFree Workplace.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
