Individual Giving Operations Manager

Position Title:

Position Type:

Hiring Range:

$33.77 $37.31 per hour; commensurate with experience.

Pay Frequency:

OVERVIEW:

University Relations builds Santa Clara Universitys excellence and character by strengthening relations with alumni parents and friends of the University raising public awareness and increasing private philanthropy. The development division has been recognized with the CASE Educational Fundraising Award an honor given each year to superior fundraising programs at educational institutions across the country.

POSITION PURPOSE:

The Individual Giving team within University Relations seeks an outstanding candidate for the position of Individual GivingOperations Manager. This position reports to the Assistant Vice President for Individual Giving (AVP) and ensures that the AVP and members of the Major Gifts team receive the highest level of operational and strategic support enabling them to maintain an outward focus on building relationships and securing gifts.

The diversity of the workload requires leadership flexibility efficiency attention to detail and the ability to prioritize tasks and meet deadlines for a wide variety of assignments. This position also requires tact diplomacy and confidentiality in dealing with members of the University community and the Universitys donors.

This position is eligible for a flexible work schedule: hybrid work from the office and home.

Please submit a cover letter with your resume when you apply.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Individual Giving Team Operations & Strategic Support

• Manage daytoday operations of the Individual Giving team ensuring efficiency and effectiveness and optimizing the use of available resources.

• Ensure accuracy of development reporting gift tracking and metric reports in coordination with development officers; Prospect Management and Analytics; and Advancement Services.

• Generate and distribute monthly budget figures for major giving team using Workday.

• Assist with onboarding of new employees for the rapidly growing Individual Giving team. Lead teambuilding and employee recognition activities for the team and team members.

• Complex calendar management including scheduling and logistics of meetings and events; Independently prioritize calendar activity requests and effectively coordinate with a range of individuals; and provide relevant information and materials in advance of meetings.

• Using the Universitys Blackbaud CRM database (CLARA) and other tools produce and analyze prospect data; develop and manage major gift pipelines for University funding priorities. Provide trend analysis for the Individual Giving team and prepare special reports for AVP as needed.

• Organization of shared print and digital resources on server Google Drive etc. Lead internal communications to assess and announce available team resources.

• Submit vendor contracts and invoices for review and approval in coordination with General Counsel and Finance Office. Ensure timely payment of invoices.

• Evaluate the effectiveness of Individual Giving operations and recommend changes for enhancement.

• Performs related work as needed or assigned by the AVP.

2. Support for Assistant Vice President Individual Giving

• Work closely with the AVP to manage and coordinate administrative functions including events meetings calendars and travel.

• Manage job candidate searches and hiring flow including administration of candidates in Workday software leading communications with candidates and search committees and ensuring overall timeliness of the process.

• Support a communicative partnership with campus partners including Deans Executive Directors and Directors of External Relations by scheduling individual and group meetings and preparing related materials.

• Prepare customized donor briefings in advance of donor visits for use by the AVP and partners as needed.

• Assist in the drafting and editing of correspondence briefings and reports.

• As part of the budgeting process submit and reconcile expenses for the AVP in Concur according to University policies and procedures.

• Capture and record activities and prospect information in the CLARA donor database including contact reports and other communications.

• Interact responsively intelligently and cordially with constituents and campus.

• Handle confidential and sensitive information.

• Assist the AVP with special strategic projects and participate in assigned special projects as required.

QUALIFICATIONS:

To perform this job successfully an individual must be able to perform each essential duty items below are representative of the knowledge skills abilities education and experience required or preferred.

This position requires the ability to effectively establish and maintain a healthy fair and inclusive work environment by promoting diversity exercising teamwork and collaboration with diverse groups donors volunteer groups and coworkers.

Knowledge

• Direct knowledge of financial hiring and other operational practices.

• Knowledge of higher education and development preferred.

• Understanding and appreciation of the mission of Santa Clara University and the vision and values of a Jesuit Catholic educational institution.

Skills

• Proactive and wellorganized individual who can demonstrate accountability initiative creativity and focus in a rapidly changing environment.

• Exceptional verbal writing and research skills preferably demonstrated in an academic setting.

• Expert planning coordination and organizational ability including managing numerous projects simultaneously.

• Proficiency in using fundraising database (or similar).

• Excellent computer skills; proficiency in using advanced functions of word processing Excel spreadsheets PowerPoint Google products (i.e. Google docs Gmail etc. database and web resources. Willingness to learn new software if needed.

• Positive attitude sense of humor and flexibility.

Abilities

• Strong interpersonal skills and the ability to collaborate build alliances and achieve results within a population that may possess competing interests opinions and /or expectations.

• Ability to motivate build longterm relationships with and gain the respect of internal and external colleagues and donors.

• Demonstrated sound judgment in situations requiring independent decisionmaking and in handling confidential and sensitive material.

• Demonstrated ability to manage time and workload to multitask and achieve goals in a deadline driven environment while maintaining a strong attention to detail.

• Demonstrate a genuine appetite to contribute to a collaborative and professional team environment with a positive attitude sense of humor and flexibility.

Education and/or Experience

• Bachelors degree required or equivalent combination of education and experience.

• Minimum 5 years of directly related experience at the executive administrative assistant level. Experience working for a nonprofit organization higher education institution or related field preferred

PHYSICAL DEMANDS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act as amended the California Fair Employment & Housing Act and all other applicable laws SCU provides reasonable accommodations for qualified persons with disabilities.A qualified individual is a person who meets skill experience education or other requirements of the position and who can perform the essential functions of the position with or without reasonable accommodation.

• Considerable time is spent at a desk using a computer and phone.

• Required to travel to other buildings on the campus.

WORK ENVIRONMENT
The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.

• Typical office environment.

• Mostly indoor office environment with windows.

• Offices with equipment noise.

• Offices with frequent interruptions.

• Ability to work remotely or in a hybrid model and ability to work with a team who may also be working in a hybrid or remote model.

EEO Statement

Santa Clara University is an equal opportunity employer. For a complete copy of Santa Clara Universitys equal opportunity and nondiscrimination policies see IX of the Education Amendments of 1972

Santa Clara University does not discriminate in its employment practices or in its educational programs or activities on the basis of sex/gender and prohibits retaliation against any person opposing discrimination or participating in any discrimination investigation or complaint process internally or externally.Information about Title IX can be found at can also be made to the Assistant Secretary of Education within the Office for Civil Rights (OCR).

Clery Notice of Availability

Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report please go to the Campus Safety Services website . To request a paper copy please call Campus Safety at. The report includes the type of crime venue and number of occurrences.

Americans with Disabilities Act

Santa Clara University affirms its commitment to employ qualified individuals with disabilities within the workplace and to comply with the Americans with Disability Act. All applicants desiring an accommodation should contact the Department of Human Resources andand request to speak to Indu Ahluwalia by phone ator by email at

Telecommute

Santa Clara University is registered to do business in the following states: California Nevada Oregon Washington Arizona and Illinois. Employees approved to telecommute are required to perform their work within one of these states.