IT Business Analyst Digital Customer Experience
IT Business Analyst Digital Customer Experience
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Avery Dennison is seeking an IT Business Analyst to support stakeholders from across our Digital Customer Experience (CX) functions. As a member of a Global IT Organization the successful candidate will be a key link between IT and the Customer Service Sales Operations groups of the business. He or she will understand the business strategy and play a key role in bridging any gaps or opportunities between IT and the line of business. A customer and businessoriented mindset IT business analysis skills and previous project experience are mandatory for this position.
KEY RESPONSIBILITIES:
Establish and maintain a strong working relationship with key business and IT stakeholders globally
Work with the Business Process Owners to evaluate business processes and system improvements
Lead requirements gathering sessions workshops for system enhancements and new technology initiatives across a variety of business processes
Propose test and troubleshoot solutions together with the technical delivery teams
Create and maintain updated documentation on business processes applications and business solutions including process flows use cases functional specifications test cases training and system manuals and job aids
Ensuring solutions meet business needs and requirements
Work with functional Subject Matter Experts to ensure successful end to end functional testing and end user training
Support User Acceptance Testing and issue resolutions. Assist in identifying the root cause and resolution of system and operational issues analyze data and recommend solutions
Support roll out activities and knowledge transfer to Application Support teams
Drive continuous improvement of our IT practices procedures and supporting tools
Qualifications :
Bachelors degree ideally with a major in IT Business Administration or Computer Science
A Masters degree would be an advantage but not a must
5 years of relevant experience in a business analyst or similar role ideally within a manufacturing industry around projects in eCommerce Customer Relationship Management Pricing and Order Management processes.
Exceptional analytical conceptual and problem solving thinking skills
The ability to influence stakeholders and work closely with them to determine acceptable solutions.
Strong communication skills
Excellent documentation skills
Excellent planning organizational and time management skills with a history of leading and/or supporting successful projects.
Highly collaborative able to work independently in a global business environment across multiple tracks
Must be fluent in English written and spoken
Additional Information :
Who we are! Our Story:
Every voice. Every day! Eight Values. One Team!
Being open to every voice every day brings our value of diversity to life and makes Avery Dennison a vibrant and engaging place to be. We understand diversity and equal opportunities as enrichment for our futureoriented work. Across our diverse global team every voice makes us stronger. When we listen to and learn from each other there is no limit to what we can achieve together. Each of us is unique and we appreciate bringing together different personalities and talents.
Avery Dennison is an equalopportunity employer.
To find out more about all our employee resources groups globally as well as our Diversity Equity & Inclusion approach please go to Avery Dennison we do what we love and we love what we do Just click here and get to know us better: Life @ Avery Dennison linkedin/company/averydennison/life/emea
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
