IT Supervisor

As the IT Supervisor at Hawar Resort by Mantis you will ensure the efficient operation of the resorts IT infrastructure systems and networks. You will oversee system installations upgrades maintenance and troubleshooting while supporting daily operations. You will provide technical guidance and collaborate with all departments to ensure technology enhances guest experience and operational efficiency. The ideal candidate will have strong technical knowledge problemsolving skills and leadership capabilities within a luxury hospitality environment.

What is in it for you:

• Engage in conservation efforts and help preserve wildlife.
• Enjoy sustainable adventures with exclusive rewards.
• Celebrate locality and heritage in a vibrant community.
• Advance your career with global development opportunities.
• Drive change through impactful social initiatives.
• Collaborate with a passionate innovative team.

Key Responsibilities:

• Systems Analysis & Improvement: Analyze current IT systems and provide recommendations for upgrades and improvements to meet operational needs.

• Systems Development & Implementation: Supervise the installation of hardware and software systems ensuring they meet resort and brand standards.

• Testing & Troubleshooting: Conduct system tests troubleshooting and quality assurance to ensure smooth operations.

• Data Security & Recovery: Implement and manage safety procedures data protection strategies and recovery plans.

• Documentation & Compliance: Develop user manuals policies procedures and safety protocols for IT operations.

• CrossDepartment Collaboration: Collaborate with other departments to support and enhance resort operations through technology.

• Project : Ensure that installations maintenance and upgrades are completed on time within budget and meet specifications.

• Task Management: Prepare work schedules delegate tasks and manage ITrelated budgets.

• Continuous Learning: Stay updated with the latest industry trends and ensure the team receives regular refresher training.

Qualifications :

• Bachelors degree in Computer Science Information Technology or a related field (Associates degree may be accepted with relevant experience).

• Certifications in IT systems or networking will be considered an asset.

• Minimum of 35 years of practical experience in installing maintaining and managing IT systems preferably in a hospitality environment.

• OASYS system experience and familiarity with Accor systems and platforms are highly preferred.

• Strong knowledge of hotel IT systems such as PMS POS networks security systems and business applications.

• Solid understanding of cybersecurity and data protection best practices.

• Excellent communication interpersonal and leadership skills.

• Ability to troubleshoot under pressure and provide timely solutions.

• Strong organizational and time management abilities.

Additional Information :

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Why work for Accor We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.

By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit  Mantis Collection: Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000 with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrians vision to restore and rewild degraded farmland which he developed into a widelyacclaimed Private Game Reserve. This was the first private game reserve in the Eastern Cape and the beginning of ecotourism in a povertystricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could coexist sustainably. From this initial success the Mantis model was then developed worldwide understanding that consumers could use the Mantis portfolio as a mark of quality consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.

Do what you love care for the world dare to challenge the status quo! #BELIMITLES

Remote Work :

No

Employment Type :

Fulltime