Portfolio Reservations Manager
Portfolio Reservations Manager
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Job Description
We are seeking a highly motivated and detailoriented Portfolio Reservations Manager to join our dynamic team at Novotel Melbourne South Wharf. As a Reservations Manager you will lead the Reservations team and play a critical role in creating the perfect stay for each and every one of our guests. You are a natural leader who thrives in a team environment and possess strong organisational and time management skills with an impeccable eye for detail.
Your key duties include:
- Supervision support and training of Reservations Team Members to ensure standards and procedures are observed to provide a consistent high level of service for all guest contact
- Ensure familiarity with the reservations system all tiers of the rate structure occupancy and Property features to maximise occupancy at every opportunity
- Work closely with Portfolio Director of Revenue and regional team on all aspects of revenue maximisation across all distribution channels
- Prepare yearly forecasts of occupancy and revenue in conjunction with Management
- Review all group business strategies ensuring the optimal market mix is achieved
- Ensure open communication is provided to Reservations Team of any days where bookings may be a concern
- Open and close room types rates and allotments in order to maximise revenue and occupancy
- Assist rate strategy development and implementation to achieve property and Company goals.
- Prepare and follow monthly objectives to increase occupancy and revenue
- Working alongside Sales team and ensure clear communication between teams
- Providing additional support and ad hoc basis to our sister properties when needed
Qualifications :
- Previous Reservations/Sales leadership experience in the hotel industry is highly desirable
- Ability to work with multiple stakeholders and fast paced environment
- Strong computer and systems skills preferably in Opera and hotels PMS
- An uncompromising commitment to providing an exceptional experience for our guests
- Positive energy eye for attention to detail and strong drive for results
- Confident and articulate communication negotiation problem solving and networking skills
- Natural leadership skills with demonstrated results in developing and motivating teams
Additional Information :
Why Work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS
Benefits:
- Be a part of a global hospitality company and explore Accors limitless possibilities
- Onthejob training and mentorship
- Accessing pathways for career advancement and personal development within Accor
- Enjoy exclusive Accor discounts and global benefits
Salary is between(depending on experience)
Applications Close on the 29 April 2025
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
