Department Supervisor

About the Role

As a Department Supervisor you will be responsible for for supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store. The Department Supervisor will work in accordance with legal requirements and H&M standards policies and procedures to meet the expectations of customers and colleagues.

A Day in the Life

Working at H&M means no two days are ever the same but a typical day will include the following responsibilities*

Customer Sales & Profit

• You are responsible for supporting the total OMNI customer experience in your store ensuring visual and commercial curation according to global guidelines.
• Representing yourself and the H&M brand positively during customer interactions
• Be aware of and take responsibility of your departments strengths and identifying commercial opportunities and working with your Department Manager to act on them
• Ensure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers
• Following up that your team is actively promoting our Customer Loyalty App (Hello Member) & instore sustainability initiatives
• Ensure correct routines in fitting room and checkout including transaction returns and exchanges
• Ensure all admin routines for both people and operations are handled in a correct way

Fashion & Trend Awareness

• Keep uptodate with fashion scene trends tendencies styles brands products competitors and relevant influencers etc
• Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions

Team & Development

• Retain and share your knowledge and skills with the Store team
• Collaboration planning & teamwork with instore Visual Merchandiser team
• Give & receive feedback with your colleagues to learn develop & support each other
• Regular communication to store colleagues to inform motivate and inspire daily weekly meetings etc
• Ensure all procedures routines and legal requirements in all areas of the store are followed

Retail Operations/ Visual & Commercial

• Secure a clean and tidy sales floor and back of house including stockroom areas
• Ensure high fashion quality visual and commercial product presentation with good garment care
• Secure good stock levels and provide input on allocation to Area team
• Ensure the full garment cycle from delivery to garment presentation and fitting room routines are according to our standards and routines set internally utilizing all tools and technology provided
• Upkeep & follow best practice for any instore OMNI Services & instore tech services/tools etc (Instore Care App Click & Collect Smart Store etc)
• Secure a strong balance and the maintenance of price signs instore and throughout the sales floor/store following guidelines according to global and local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout store
• Updating & upkeep of BOH Areas for all colleagues (key information health & safety tidiness etc)
• Responsible for opening & closing of store daily

Qualifications :

Who You Are
 

• To be a successful and effective Department Supervisor youll be an emerging leader who enjoys taking responsibility.
• You must be ambitious an effective communicator supportive an analytical solution finder capable of working with numbers and managing statistics.
• You are achievementoriented motivated by performance and competition to be truly customer centric.

Why Youll Love Working at H&M
 

• We value diverse backgrounds including but not limited to race ethnicity gender age religion sexual orientation and disability
• We pride ourselves on being a valuesdriven organization guided by our 7 unique values that have been part of our success story for over 75 years
• Youll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
• We are an inclusive company where youre encouraged to be yourself at work
• You will have access to a large global talent community where career growth and aspirations have no limits
• We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance wellness and family support programs company match retirement plan paid leave programs and paid time off including a community day to serve your local community
• Youll be able to express your personal style with our employee discount at H&M & Other Stories and COS

Additional Information :

EEOC Code: SLS
Pay Status: NonExempt Hourly

*This job posting highlights the most critical responsibilities and requirements of the job and is not allinclusive. There may be additional duties and responsibilities assigned for this job at the companys discretion.

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process please contact us at and use Ask a Question.

Benefits:

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included) COS Weekday Monki H&M HOME & Other Stories ARKET Afound. In addition to our staff discount all our employees are included in our H&M Incentive Program HIP. You can read more about our H&M Incentive Program here.

In addition to our global benefits all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.

We offer: 25 Staff Discount Medical Pharmacy Vision and Dental Coverage Employee Assistance Program Vacation Wellness Holiday and Parental Pay 401K Commuter Benefits Health and Dependent Care FSA. Plus additional Voluntary Benefits.

Inclusion & Diversity:

H&M is a part of H&M Group. At H&M Group were determined to create and maintain inclusive diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

Company Description:

At H&M our purpose is to liberate fashion for the many. We want to shape a new world in Fashion. A world with one ultimate goal: to unleash your selfexpression. As an H&M colleague youre encouraged to be yourself & more. Youll take on new responsibilities from day one learn skills for life and find new ways to make your big dreams come true.

Our company is committed to fostering a culture of inclusion and belonging and we actively seek colleagues who share our commitment.
 

H&M Fashion USA Inc. Maki Assessment Tool:

We use an online assessment tool called Maki for skillsbased selection of applicants for sales advisor positions within some of our stores. Maki is not an automated decisionmaking tool. Rather it is a tool that uses an AIcreated avatar to present to you a set of multiplechoice questions. These questions are prepared by the H&M hiring team to assess candidates ability to perform the duties of the position for which they are applying. The assessment calculates your total score based on predefined point values provided by our H&M team. The hiring team will review your whole application including your assessment score to decide whether to advance each candidate to the next stage. Doing the assessment is optional. If you choose to complete the assessment your score will be one factor that the hiring team considers. 

If you have any difficulties or concerns with the online assessment method you can request an alternative method of assessment by contacting . Choosing an alternative method will not affect your chances of being considered for the position nor does any assessment method provide an advantage or disadvantage in the selection process. You will have the opportunity to provide optional feedback immediately after the assessment and you may always ask questions. 

When you take the assessment we collect your responses and use this information to evaluate your suitability for the role to which you have applied. The answers are saved in your applicant profile. We do not sell the information captured in the questionnaire and do not use any personal information to train any AI models. Our applicant tracking system provider has access to this information but is contractually prohibited from using it for any other purpose. 

During this process we may collect information from you through cookies with your consent. This may include details such as your electronic network activity information (IP address timestamps and device identifiers). This information is accessible to our hiring team but is otherwise kept confidential. For more information please refer to our Cookie Notice.  

We retain this information for 3 years in your applicant file and use it as set forth in our Applicant Privacy Notice. For more information on how your personal data is processed by us please refer to our Applicant Privacy Notice.