Remote Desktop Support Analyst
Remote Desktop Support Analyst
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1 Vacancy
Job Description
Empowering Careers Enabling Success
Emapta is more than just a workplace we are a community that champions growth innovation and meaningful connections. With over 19 strategically located offices and partnerships with 800 global clients we provide exceptional career opportunities for driven professionals. Our dynamic work culture diverse teams and commitment to employee wellbeing create an environment where you can thrive. Emapta offers a supportive platform for you to build a fulfilling career while showcasing Filipino talent on the world stage. Join us and unlock your potential!
Job Description
As a Remote Desktop Support Analyst you will provide expert remote technical support to global clients. This includes diagnosing and resolving technical issues ensuring timely solutions for customer inquiries and managing remote devices. Youll collaborate with teams to address complex concerns while maintaining accurate records and delivering exceptional customer service.
Job Overview
Shift: Shifting
Work setup: Onsite Makati
- Diagnose and resolve basic technical issues using approved tools.
- Ensure timely resolution of customer inquiries and document interactions accurately.
- Collaborate with teams to escalate and resolve complex issues.
- Follow up with customers to ensure issues are fully resolved.
- Manage and support remote devices.
- Provide remote support for concerns such as:
- Application issues or installation
- BSOD issues
- Windows updates
- Driver updates
- Performance concerns
- VPN support
- Antivirus support and configuration
- Display configuration
- Headset setup
- Webcam configuration
- Network connectivity issues (LAN/WiFi)
- Engage with clients to understand their needs and provide effective solutions.
- Develop and maintain strong user relationships.
- Promote a culture of excellence customer focus and continuous improvement.
Requirements
The Qualifications We Seek
- Bachelor s degree in Information Technology Computer Science or related field.
- At least 1 year of experience in remote desktop support or similar role.
- Good to Excellent English communication skills.
- Experience supporting global clients/endusers in a centralized IT help desk.
- Strong customer service skills with a customeroriented mindset.
- Ability to work independently and collaboratively in shifting schedules and various setups.
- Strong technical skills in troubleshooting software and network issues.
- Proficiency with remote support tools and technologies.
Benefits
Exciting Perks Await!
- HMO coverage with free dependent upon regularization
- Competitive package
- Prime office location in Makati with easy access to MRT stations restaurants and banks
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit free access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts and more!
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used at your discretion (including 5 convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
Why We Stand Out Among the Rest!
Join Emapta a company recognized as one of the Best Places to Work for in Asia by HR Asia one of The Philippines Best Employers for 2023 and one of the Top 20 Dream Companies for Filipinos in 2024. Our culture of care and empathy reflected in our 50/50 gender ratio ensures youll feel like part of the family from day one. Were dedicated to nurturing talent and providing the tools for your success. Be part of a squad of dream chasers and world changers showcasing Filipino talent to the world. With 19 strategically located offices and over 800 clients youll have the opportunity to make a positive impact daily whether you prefer officebased or workfromhome options. Join us for a 100 virtual recruitment process and lets make magic together!
Working in Emapta not only provides you the certainty of working with a wellestablished organisation which nurtures the careers of almost 9300 team members it also places you in direct relationships with some of the world s leading and most innovative companies.
Tim Vorbach CEO
#EmaptaExperience
The Qualifications We Seek Bachelor s degree in Information Technology, Computer Science, or related field. At least 1 year of experience in remote desktop support or similar role. Good to Excellent English communication skills. Experience supporting global clients/end-users in a centralized IT help desk. Strong customer service skills with a customer-oriented mindset. Ability to work independently and collaboratively in shifting schedules and various setups. Strong technical skills in troubleshooting software and network issues. Proficiency with remote support tools and technologies.
Employment Type
Full Time
