Telephone Operator
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Job Description
Reporting to the Director of Rooms responsibilities and essential job functions include but are not limited to the following:
- Answer incoming calls promptly and professionally.
- Transfer calls to the appropriate departments or individuals.
- Handle and route voicemail messages to the correct recipients.
- Provide information to callers about the organizations services hours and locations.
- Assist visitors and clients in a friendly and helpful manner.
- Perform basic clerical duties such as filing data entry and scheduling.
- Maintain and update phone directories and contact lists.
- Respond to emergency calls and escalate issues as necessary.
- Coordinate with relevant departments to manage urgent situations.
- Ensure a professional and courteous demeanor at all times.
- Maintain confidentiality and handle sensitive information appropriately.
- Escalate matters that concern other departments to improve overall guest satisfaction
Qualifications :
- Diploma in Tourism/ Hospitality Management
- Minimum 2 years of relevant experience in a similar capacity
- Strong verbal communication and active listening skills.
- Proficiency with telephone systems and office software.
- Ability to handle multiple calls and tasks simultaneously.
- Excellent organizational and timemanagement skills.
- Results and service oriented with an eye for detail
- Ability to multitask work well in stressful & highpressure situations
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world; dare to challenge the status quo! #BELIMITLESS
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
