IT Customer Support - Entry

Clark College is currently accepting applications for two fulltime permanent classified Information Technology (IT) Customer Support Entry positions to join our IT Customer Support team. As vital members of the IT Client Services division these roles provide crucial technical assistance to Clark College faculty and staff. Key duties include delivering exceptional customercentered IT support troubleshooting and resolving technical issues responding to help desk inquiries and collaborating with IT colleagues to enhance the colleges media technology. These positions also offer the opportunity to participate in various technologyrelated projects. Join us in creating a seamless and dependable IT experience for our campus community! These positions are fully inperson positions.

At Clark we value equity diversity and inclusion. We are committed to growing learning and supporting our employees.

JOB DUTIES AND RESPONSIBILITIES:

• Provide support and maintenance for audiovisual (AV) and multimedia equipment in classrooms lecture halls and event spaces across all campuses. This includes troubleshooting repairing and ensuring the proper functioning of projectors sound systems and recording devices.
• Install configure and test new multimedia systems and equipment for classrooms labs and events.
• Respond to help desk requests via phone email or in person documenting and tracking issues through the colleges ticketing system.
• Assist faculty staff and students in using media and AV equipment offering guidance on how to effectively operate systems for classroom presentations meetings and events. Provide training sessions or documentation as needed.
• Install configure and maintain computer workstations printers and software applications for classrooms labs and administrative offices.
• Implement and support security protocols such as software updates virus protection and user access controls to safeguard college systems.
• Assist with managing the IT inventory system.
• Create a safe biasfree working environment which engenders respect for differences.
• Perform related duties as required.

POSITION REQUIREMENTS AND COMPETENCIES:

Candidates will be evaluated based on application materials including the supplemental questions and personal interview(s) and will be required to demonstrate competencies in the following areas:

• Associate degree in a computer related field or equivalent related work experience.
• Two 2 years of experience answering technical assistance calls logging tickets and walking clients through technical issues.
• Two 2 years of experience repairing diagnosing and troubleshooting computers software and peripherals (printers monitors scanners) in a network environment.
• Must possess a current valid drivers license.
• Strong organizational and time management skills.

JOB READINESS/WORKING CONDITIONS:

• Ability to work well with people of all ages from academically culturally and socioeconomically diverse backgrounds.

• Ability to provide excellent customer service that consistently meets or exceeds the needs of customers.
• Ability to communicate with diverse individuals and groups to effectively communicate technical concepts to nontechnical audiences and work collaboratively as a member of a team providing group leadership when needed.
• Ability and willingness to seek/offer appropriate assistance to solve problems in an efficient and timely manner.
• Ability to work independently.
• Ability to accurately and thoroughly document work and keep all documentation up to date.
• The initial appointment will include a 6month probationary period and the employee will earn permanent status after successfully completing probation.
• This position is represented by Washington Public Employees Association.
• Prior to a new hire a background check including criminal record history will be conducted which includes a sexual misconduct background check as required underRCW 28B.112.080. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the position.

WHAT WE OFFER:

• A healthy work/life balance for our employees with the opportunity for flexible work schedules and remote work depending on position and college needs.
• McClaskey Culinary Institute offers fast fresh and healthy dining options for students faculty staff and the community. The space located in Gaiser Hall features three kiosks a fullservice retail bakery and barista bar grabandgo items and a studentrun restaurant.
• Coffee Lounge in Hannah Hall and Clark Caf in Joan Stout Hall.
• Campus bookstore offers snacks apparel and specialty supplies.
• Oncampus early childhood education care program (pending registration and availability).
• Gym and recreation facilities available for membership.
• Clark promotes wellness with a variety of different workshops and events.

Clark College offers an exceptional benefits package that includes vacation/sick leave; medical dental life and longterm disability insurance; retirement; and tuition waiver.

APPLICATION DEADLINE:

Required application materials must be completed and submitted online by 3 p.m. March 26 2025.

REQUIRED ONLINE APPLICATION MATERIALS:

• Clark College online application
• Current resume with a minimum of three 3 references listed.
• Cover letter describing background and experience related to qualifications and responsibilities of the position.
• Responses to the supplemental questions included in the online application process.

Please apply online at contact Clark College Human Resources please callor email .

DISABILITY ACCOMMODATIONS

Upon request accommodations are available to persons with disabilities for the application process. Contact Human Resources ator by video phone at.

SECURITY

The security of all the members of the campus community is of vital concern to Clark College. Information regarding crime prevention advice the authority of the Security/Safety Department policies concerning reporting of any crimes which may occur on or near college property and crime statistics for the most recent 3year period may be requested from the Clark College Security/Safety Departmentor . The most recent Annual Security Report written in compliance with the Clery Act can be reviewed here: VERIFICATION

If you are hired you will need proof of identity and documentation of U.S. citizenship or legal authorization to work.

CORRECTIONS OR EXTENDED NOTICES
Corrected or extended notices will be posted online and in the Human Resources Office.

Clark Colleges Office of Diversity Equity and Inclusion (ODEI) supports individuals with their academic personal and professional development as well as provides training and educational resources for all members of the college community around diversity inclusion power privilege inequity social equity and social justice. The college offers further professional development for our employees through opportunities such as Employee Resource Groups Social Justice Leadership Institute Cross Institution Faculty of Color Mentorship program Administrators of Color Leadership Program and Faculty and Staff of Color Conference.