Assoc Product Management Analyst

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Berkley Technology Services (BTS) is the dynamic technology solution for W. R. Berkley Corporation a Fortune 500 Commercial Lines Insurance Company. With key locations in Urbandale IA and Wilmington DE BTS provides innovative and customerfocused IT solutions to the majority of WRBCs 60 operating units across the globe. BTSs wide reach ensures that ideas and opinions are considered at every level of the organization to guarantee we find the best solutions possible.

Driven by a commitment to collaboration BTS acts as consultants to our customers and Operating Units by providing comprehensive solutions that not only address the challenge at hand but proactively plan for the Whats Next in our industry and beyond.

With a culture centered on innovation and entrepreneurial spirit BTS stands as a community of technology leaders with eyes toward the future leaders who truly care about growing not only their team members but themselves and take pride in their employees who shine. BTS offers endless ways to get involved and have the chance to grow your career into a wide range of roles youd never known existed. Come join us as we push forward into the future of industry leading technological solutions.

Berkley Technology Services: Right Team Right Technology Simple and Secure

An Associate Product Management Analyst combines strategic thinking technical expertise and analytical skills to ensure CRM software products meet customer demands and drive business success. This role is ideal for someone passionate about product development and eager to learn the intricacies of product management. You will work closely with organizational unit (OU) partners and crossfunctional teams to deliver innovative products and create value.
The ideal candidate will have experience in CRM and have the ability to work basic support tickets create user stories with detailed requirements and ensure quality assurance. Additionally you will prioritize features and functionalities for each release and oversee the daytoday operation of CRM and support. The role requires understanding the Agile process and participating in application support rotation.

Oversee the daytoday operation of the product.
Develop and maintain reports and dashboards to track product performance and metrics.
Analyze data to inform product decisions.
Design and analyze A/B tests to optimize product features.
Quality Assurance tests prior to production deployments.
Create product user stories.
Collaborate with Operating Units (OUs) to gather and create detailed product requirements.
Prioritize features and functionalities for each release considering customer needs and current strategy.

2 years experience with CRM tools.
Basic understanding of system integrations and troubleshooting.
Experience with quality assurance.
Experience with building requirements and user stories.
Familiarity with the Agile process.
Strong communication and problemsolving skills.
Ability to work collaboratively in a team environment.
Ability to analyze data to inform product decisions.
Experience in managing timelines resources and deliverables effectively.
Proficiency in designing and analyzing A/B tests.

Ability to sit at a desk and work on a computer for extended periods of time
May occasionally lift and/or move up to 10 pounds.
Vision abilities required by this job include close vision and ability to adjust focus

Bachelors Degree (open to all degrees and majors) or equivalent experience
At least 2 years of job experience in a similar role preferred

Behavioral Competencies
Action Oriented
Active Learning
Coachable
Critical Thinking
Perseverance
SelfStarter

The Company is an equal employment opportunity employer.