Policy Operations Specialist Prime Video Trust Safety

Prime Video is changing the way people watch movies and TV shows with millions of titles available ondemand on Kindle Fire TV mobile devices game consoles Internetconnected TVs and Bluray players. Are you excited about launching content on Prime Video and holding key impact on helping our business scale

We are seeking an innovative Content Policy Operations Specialist to support the Prime Video Trust & Safety Operations team to protect customers from copyright infringing content and demonstrate high judgement on account enforcement. Prime Video Trust & Safety programs aim to enable a globally trusted customer experience by ensuring that Prime Video (PV) provides content customers love and trust and accurate meaningful and complete information to empowering customers to make informed viewing choices for themselves and their children.

We are looking for a highly motivated Content Policy Operations Specialist to help protect our customers against contentrelated risks and drive projects to improve efficiency. This Content Policy Operations Specialist will be expected to handle daytoday issues but will also be expected to strategize on longerterm programwide initiatives.

The ideal candidate is:

Someone with a critical yet empathetic mindset who can make high judgement decisions.

Independent who overindexes on ownership and accountability.

A customer obsessed problem solver who can effectively prioritize work.

Key job responsibilities
Conduct manual reviews of global content policy compliance operations.

Make high judgement decisions on compliance actions.

Drive projects that improve supportrelated functions and processes prioritizing ways to leverage technology and automate.

Develop and maintain standard operating procedures by coordinating with Policy Operations and Program teams.

Document comprehensive content investigations reports.

Help drive critical decisions by building dashboards/reports analyzing metrics and surfacing insights to improve efficiency.

Participate in adhoc projects/assignments as necessary.

Develop subject matter expertise in industry best practice.

Bachelors degree or 4 years of equivalent professional experience
2 years working in relevant industries such as Trust & Safety law risk management investigations project or program management
Proven ability to exercise judgment when policies are not well defined
High level of integrity and discretion to handle confidential information
Demonstrated ability to function effectively in a dynamic fastpaced environment
Demonstrated ability in handling strategic and confidential projects dataanalysis and report writing
Demonstrated indepth experience with MS Office

Analytic experience with QuickSight or other analytics tools
Strong collaboration skills. Proven ability to work across functions and across marketplaces to influence senior leaders
Experience in threat intelligence research such as investigating researching or analyzing current trends news and historical events
Strong writing skills with demonstrated ability to clearly articulate complex information in policy documents risk assessments or technical reports
Organized independent and autonomous able to set and meet own deadlines and operate both strategically and tactically in a fastpaced environment
Ability to identify and solve ambiguous problems; identifying customer needs and inventing new and efficient ways to meet those needs
A love of movies and tv!

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.