Field Support Technician AFT Data Collection
Field Support Technician AFT Data Collection
Posted on :
15-03-2025
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1 Vacancy
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Job Description
Amazon Fulfillment Technologies (AFT) powers Amazons global fulfillment network by designing and building the software hardware and processes that enable our customers to get what they want when they want it. AFT supports the installation and maintenance of thousands of data collection systems supporting the technical and maintenance teams in Amazon Fulfillment Centers to keep our data flowing at the highest quality.
Our team develops computer vision/machine learning solutions deployed in Amazon Fulfilment Centers globally. We design develop and deploy largescale systems that assist quality and fulfilment teams in delivering products to Amazons customers. Our vision is to teach our systems to do what comes naturally to humans identify items describe them and make fast informed choices.
Key job responsibilities
In this role you will be an advocate for Data Collection and Quality in Amazon FCs. You will support local teams and enable them to maintain their AFTdeployed systems in order produce optimalquality data in the field. You will be a subjectmatter expert in how to maintain and operate AFT systems and will teach RME and IT teams the processes and bestpractises for them.
The Field Support Technician is technicallyminded and comfortable with the use maintenance and troubleshooting of computer vision and mechatronic systems. They should be able to learn and understand the inner workings of machinevision data collection systems then translate them to techncial support teams in the field. They are a leader and can effectively communicate technical details and provide handson training for specialized hardware and maintenance processes. They dive deep into how best to maintain advanced imaging systems and impart that knowledge to their peers.
The Field Support Technician is highly selfmanaged and can work unsupervised in a fastpaced environment with competing priorities to effect the site visit plans and strategies developed with AFT Data Collection teams. They are comfortable working in a role where the problems may have never been solved before.
A day in the life
The Field Support Technician is a travelheavy role where each week brings you to a new city with a different set of FCs each with its own AFT Data Collection systems. You will engage with one or more FCs per week to plan and run training sessions check the operational status of fielded systems assist with targetted troubleshooting and be a representative of AFT in the field. You will support trouble ticketing for global issues.
Frequently you may run into unique technical troubleshooting challenges where you will need to work alongside AFT engineers and developers to solve.
Amazon offers a full range of benefits that support you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment. The benefits that generally apply to regular fulltime employees include:
1. Medical Dental and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you! At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!
About the team
AFT Data Collection is a crossfunctional team of engineers scientists and program managers who work with AFT software developers and quality teams to reliably collect and understand data from realworld products in Amazon Fulfilment Centers. We design and build imaging systems for challenging applications and we consistently reinvent how data is collected in order to do it. We are a team with global reach and thousands of deployed systems in more than ten countries supporting a growing list of fulfilment processes.
3 years of technical support experience
Experience troubleshooting and debugging technical systems
Bachelors Degree in Engineering or Equivalent technical work experience in Engineering Technology
Ability to travel up to 75 of the time
Familiarity with basic tools and mechanical processes
Amazon RME experience in mechatronics or controls
Amazon OTS experience in IPC deployment and networking
Unix experience
Prior experience working with machine vision cameras and sensors
Ability to travel internationally
Experience presenting material to technical audiences and leading handson training
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $52800/year in our lowest geographic market up to $118100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Our team develops computer vision/machine learning solutions deployed in Amazon Fulfilment Centers globally. We design develop and deploy largescale systems that assist quality and fulfilment teams in delivering products to Amazons customers. Our vision is to teach our systems to do what comes naturally to humans identify items describe them and make fast informed choices.
Key job responsibilities
In this role you will be an advocate for Data Collection and Quality in Amazon FCs. You will support local teams and enable them to maintain their AFTdeployed systems in order produce optimalquality data in the field. You will be a subjectmatter expert in how to maintain and operate AFT systems and will teach RME and IT teams the processes and bestpractises for them.
The Field Support Technician is technicallyminded and comfortable with the use maintenance and troubleshooting of computer vision and mechatronic systems. They should be able to learn and understand the inner workings of machinevision data collection systems then translate them to techncial support teams in the field. They are a leader and can effectively communicate technical details and provide handson training for specialized hardware and maintenance processes. They dive deep into how best to maintain advanced imaging systems and impart that knowledge to their peers.
The Field Support Technician is highly selfmanaged and can work unsupervised in a fastpaced environment with competing priorities to effect the site visit plans and strategies developed with AFT Data Collection teams. They are comfortable working in a role where the problems may have never been solved before.
A day in the life
The Field Support Technician is a travelheavy role where each week brings you to a new city with a different set of FCs each with its own AFT Data Collection systems. You will engage with one or more FCs per week to plan and run training sessions check the operational status of fielded systems assist with targetted troubleshooting and be a representative of AFT in the field. You will support trouble ticketing for global issues.
Frequently you may run into unique technical troubleshooting challenges where you will need to work alongside AFT engineers and developers to solve.
Amazon offers a full range of benefits that support you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment. The benefits that generally apply to regular fulltime employees include:
1. Medical Dental and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you! At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!
About the team
AFT Data Collection is a crossfunctional team of engineers scientists and program managers who work with AFT software developers and quality teams to reliably collect and understand data from realworld products in Amazon Fulfilment Centers. We design and build imaging systems for challenging applications and we consistently reinvent how data is collected in order to do it. We are a team with global reach and thousands of deployed systems in more than ten countries supporting a growing list of fulfilment processes.
3 years of technical support experience
Experience troubleshooting and debugging technical systems
Bachelors Degree in Engineering or Equivalent technical work experience in Engineering Technology
Ability to travel up to 75 of the time
Familiarity with basic tools and mechanical processes
Amazon RME experience in mechatronics or controls
Amazon OTS experience in IPC deployment and networking
Unix experience
Prior experience working with machine vision cameras and sensors
Ability to travel internationally
Experience presenting material to technical audiences and leading handson training
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $52800/year in our lowest geographic market up to $118100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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