Customer Practice Manager AMER-US-CST

Would you like a career that gives you opportunities to help customers change how they operate in todays Digital Age and accelerate their cloud journey using Amazon Web Services (AWS) within the Manufacturing Industry Do you like to work on a variety of projects within some of the largest most complex enterprise customers at the forefront of exciting cloud adoption at scale leading customer and partner teams to achieve repeatable AWS best practices

AWS Professional Services (ProServe) is looking for Customer Practice Managers (CPM) who can lead activities with one or more Enterprise Manufacturing organizations. Our CPMs are accountable for helping Manufacturing customers develop a longterm AWS strategy. Together with customer teams and AWS partners working closely with the Global Account Manager the CPM oversees strategy in truly transformational ground breaking projects.

The CPM role is to act as a trusted advisor and AWS ambassador to senior stakeholders and enterprise teams within our largest customers to understand and help realize their critical business outcomes with AWS.

AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small and midmarket accounts to enterpriselevel customers including public sector.


Key job responsibilities
Helping shape Manufacturing customers longterm strategic transformational roadmaps having a high.
Bias for Action to Deliver Results in ProServe and Platform bookings in the near term.
Establishing Executive relationships across Technology & Business groups becoming a strategic advisor and expert with deep knowledge of the crosssection of the customers business and available technology solutions.
Preparing and presenting technical and commercial proposals to Manufacturing Chief Experience Officer (CxO) leaders that articulate accelerated business outcomes through cloud technologies.
Working with the AWS internal network including specialist experts across AWS product and specialist resources as well as Account team Partner team Finance and Legal.
Delivering on annual bookings targets with deal structure aligned with key customer goals and AWS Professional Services business objectives
Supporting scale through shared learnings and mechanisms across the Professional Services sales team.

AWS Professional Services engage in a wide variety of projects for customers and partners providing collective experience from across the AWS customer base and are obsessed about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams to get the right solution delivered and drive feature innovation based upon customer needs.

The main focus of Professional Services is to help our customers with defining and accelerating their Cloud Journey using the Cloud Adoption Framework:
Digital Optimization Helping our clients accelerate the migration of existing workloads and infrastructure into the cloud across multiple business units and regions
Digital Innovation Defining new business applications and offerings making use of the latest powerful AWS capabilities such as; Data Analytics IoT and Machine Learning.

This customer facing role may require up to 50 travel to customer sites.


About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.

Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

EEO/Accommodations
AWS is committed to a diverse and inclusive workplace to deliver the best results for our customers. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status; we celebrate the diverse ways we work. For individuals with disabilities who would like to request an accommodation please let us know and we will connect you to our accommodation team. You may also reach them directly by visiting please 8 years of managing a book of business with sales and revenue targets in a consulting/professional services business setting
3 years working in the Industrial Manufacturing sector as a consultant or part of a Professional Services organization
Business development experience including multiyear multiple service offering proposals resulting in contracts with $10M total contract value.
Experience with CRM systems with a view of pursuits progress and pipeline conversion
Experience evaluating customer market conditions organizational readiness and CLevel engagement to drive strategic transformation initiatives.

BA/BS degree
Vertical industry sales and delivery experience of cloud services and solutions.
Experience managing and delivering largescale enterprise IT projects.
Evidence of growth in and achievement of professional services sales and delivery goals and targets.
Senior level executive engagement relationship management and advisory experience
A partner network for joint pursuit and delivery.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138200/year in our lowest geographic market up to $239000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.