Claims Support Coordinator - St Louis MO
Claims Support Coordinator - St Louis MO
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Overview
As we continue to build our team in support of our vision to the be the worlds best and most trusted mobility company Enterprise Fleet Management a business line of Enterprise Mobility is excited to announce the opening of a Claims Support Coordinator!
The Claims Support Coordinator serves as the primary point of contact for EFM groups and clients enrolled in EFMs Risk Management products. This position is responsible for the overall lifecycle of an auto damage claim from first notice of loss through resolution. The Claims Support Coordinator handles inbound communication from clients regarding initial claim reports body shop referrals rental reservation needs and ongoing follow up in addition to outbound communication to groups and clients regarding repair and recovery efforts. If you are a professional selfmotivated team player that enjoys both working in a fast paced environment and delivering exceptional customer service professionally and promptly we want to talk to you! The Risk Management Department offers a handson learning environment where you will receive the guidance mentoring and support.
The pay range for this position is $22.79 to $24.79 per hour. Pay within the range will be determined based on numerous factors including but not limited to relevant education qualifications experience skills performance time in position and business or organizational needs.
Enterprise Fleet Management also offers a benefits package including paid vacation and choice time days; medical dental and vision insurance benefits; dependent spending account health savings account life and disability insurance; fertility benefits Employee Assistance Programs; profit sharing 401(k) employer match discounts and more!
Company Overview
Enterprise Fleet Management is a privately held fullservice fleet management business for companies government agencies and organizations with mediumsized fleets. With more than 50 fully staffed offices nationwide our team of experts can assemble a customized or fullservice fleet management program that is just right for each business. With a North American fleet of 725000 vehicles and growing at almost 7 percent the opportunity with Enterprise Fleet Management is tremendous. Our business continues to thrive and we remain committed to the investment in and the development of our people. We do the right thing by our customers and employees every time and in every situation. Not only is that great for business (as seen in our global growth and success) its also great for employees.
Responsibilities
- Main point of contact for Fleet Management customers and groups that call and/or email the Risk Management Department
- Act as a liaison between EFM Groups customers and the Risk Management teams
- Initiate customer calls upon new customer setup to develop customized profiles and communicate procedures
- Administer first report of loss through communication with fleet driver fleet contact or group personnel
- Create and assign new claims including FullInsurance Accident Management Outside Total Loss and Glass
- Assign claim status based on initial negligence of driver and applicable law
- Refer customers to approved body shops and arrange tows and rentals with continual followup through repair process
- Extend substitute rentals and finalize bill for payment as needed
- Followup with repair shops to confirm arrival of vehicle repair time calculation and validation of downtime
- Identify damaged aftermarket equipment is repaired properly and through appropriate vendors
- Communicate claims status with customers and Groups including recovery efforts repair and rental status
- Understand lease type term book and market value for customer and group claim specific discussion
- Discuss cycle and total loss claims with group personnel and customer
- Participate and lead prospect calls and customer training upon request
- Communicate loss history with group personnel as needed
- Research and communicate billing questions errors and concerns as needed
- Handle afterhour payments for release of vehicles upon request
Equal Opportunity Employer/Disability/Veterans
Qualifications
Minimum Qualifications include:
- Must live in the St. Louis Metropolitan area
- Must have a Bachelors Degree with 2 years experience in client communication support demonstrating success in conducting difficult conversations and negotiating problem/conflict resolutions OR a H.S. Diploma/GED with 4 years experience in customer service in a professional/admin environment providing client communication support demonstrating success in conducting difficult conversations and negotiating problem/conflict resolutions
- Previous risk managementclaims or insurance industry experience preferred
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Competency Based Qualifications:
Analyzing
Communication
Customer Service
DetailOriented
Ethics and Values
Executing
Flexibility
Work from Home (WFH) Requirements:
- Must have reliable and consistent highspeed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite)
- Highspeed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required. Connection latency must be less than 100ms. (Please validate using a speed test tool such as Experience:
IC
Employment Type
Full-Time
Key Skills
Similar Jobs
Dr. Job is an online platform that connects employers with skilled job seekers, facilitating the search for job opportunities and top talent. Established in 2015. Dr. Job Pro has emerged as the world premier job portal, attracting thousands of job seekers every day from all over the world.
Follow Dr.Job
Dr Job FZ LLC. 2025 © All Rights Reserved