Support Engineer CoSS
Support Engineer CoSS
Posted on :
15-03-2025
Employer Active
1 Vacancy
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Job Description
The Compliance Shared Services (CoSS) organizations mission is to build shared services for managing regulations. The SPIDER (Streamlining Planning Deployment and PostRelease) team within CoSS is responsible for the technical infrastructure and tools to proactively identify and resolve issues impacting Selling Partners. SPIDER is looking for a passionate resultsoriented operationally focused Support Engineer to support the fastevolving and expanding Seller Compliance space.
The role encompasses working with a support engineering team that provides support for multiple products and platforms including engineering development support (root cause analysis code fixes) customer support selfservice (tools development) and business decisionmaking support (data mining report generation scripting). The Support Engineering team comprises worldclass engineers with technical skills blending systems and software engineering.
We are looking for a Support Engineer with experience in software engineering support or an equivalent role with a track record of driving projects to improve software development business and customer service supportrelated processes and technical support experiences. A successful candidate so someone who is willing to take on challenging responsibilities has a metricsfocused approach demonstrates customer focus and has the ability to lead in multifunctional and fastpaced environments. If you fit the profile we would love to talk to you.
Responsibilities include working with a team of support engineers enhancing process and service improvements monitoring and improving daytoday operational efficiency and being selfmotivated. The role also involves driving smallerscope development projects and building custom tools.
Key job responsibilities
Diagnose and resolve production software issues across multiple products and services
Perform comprehensive troubleshooting and root cause analysis for technical challenges
Provide timely and effective support through ticket management and customer communication
Coordinate support issue handoffs within the team
Develop and contribute to a comprehensive team knowledge base
Collaborate with crossfunctional teams to improve operational excellence Product and Service Ownership
Ensure adherence to service level agreements (SLAs)
Coordinate customer notifications and workflow management
Technical support experience
Experience troubleshooting technical issues including reading and analyzing logs using dashboards and responding to service alerts and alarms
Demonstrated experience in Python or shell scripts a sound understanding of web technologies.
Strong verbal and written communication skills with the ability to clearly explain technical issues to different audiences including customers and leadership.
Experience in writing technical documentation or support articles.
Bachelors degree in Engineering or related field
Professional experience in Operations / Support environment.
Demonstrated skill and passion for problem solving and operational excellence
Ability to understand troubleshoot and describe complex technical processes and issues.
Clear and effective communication & documentation skills
Ability to work effectively with tight deadlines in a fastpaced environment
Proven ability to manage multiple competing priorities simultaneously
Proven analytical and quantitative skills (includes the ability to effectively use tools such as Excel) and an ability to analyze migrate solving ambiguity and fixing inconsistencies of metadata.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The role encompasses working with a support engineering team that provides support for multiple products and platforms including engineering development support (root cause analysis code fixes) customer support selfservice (tools development) and business decisionmaking support (data mining report generation scripting). The Support Engineering team comprises worldclass engineers with technical skills blending systems and software engineering.
We are looking for a Support Engineer with experience in software engineering support or an equivalent role with a track record of driving projects to improve software development business and customer service supportrelated processes and technical support experiences. A successful candidate so someone who is willing to take on challenging responsibilities has a metricsfocused approach demonstrates customer focus and has the ability to lead in multifunctional and fastpaced environments. If you fit the profile we would love to talk to you.
Responsibilities include working with a team of support engineers enhancing process and service improvements monitoring and improving daytoday operational efficiency and being selfmotivated. The role also involves driving smallerscope development projects and building custom tools.
Key job responsibilities
Diagnose and resolve production software issues across multiple products and services
Perform comprehensive troubleshooting and root cause analysis for technical challenges
Provide timely and effective support through ticket management and customer communication
Coordinate support issue handoffs within the team
Develop and contribute to a comprehensive team knowledge base
Collaborate with crossfunctional teams to improve operational excellence Product and Service Ownership
Ensure adherence to service level agreements (SLAs)
Coordinate customer notifications and workflow management
Technical support experience
Experience troubleshooting technical issues including reading and analyzing logs using dashboards and responding to service alerts and alarms
Demonstrated experience in Python or shell scripts a sound understanding of web technologies.
Strong verbal and written communication skills with the ability to clearly explain technical issues to different audiences including customers and leadership.
Experience in writing technical documentation or support articles.
Bachelors degree in Engineering or related field
Professional experience in Operations / Support environment.
Demonstrated skill and passion for problem solving and operational excellence
Ability to understand troubleshoot and describe complex technical processes and issues.
Clear and effective communication & documentation skills
Ability to work effectively with tight deadlines in a fastpaced environment
Proven ability to manage multiple competing priorities simultaneously
Proven analytical and quantitative skills (includes the ability to effectively use tools such as Excel) and an ability to analyze migrate solving ambiguity and fixing inconsistencies of metadata.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employment Type
Full-Time
Key Skills
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