IT Support Engineer I Operations Technology Solutions OTS
IT Support Engineer I Operations Technology Solutions OTS
Posted on :
15-03-2025
Employer Active
1 Vacancy
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Job Description
Our IT Support Engineer in Amazons Operations teams take care of the various IT systems at the heart of our operational sites.
As an IT Support Engineer youll work at a logistics site alongside colleagues remote support teams and the business to offer a crucial IT support function. Our team approaches work as seeing no job as too small and no challenge as too big!
Youll work with the latest technology in an environment that encourages mentorship and career growth opportunities. Being part of this team at Amazon means youll have learning resources to develop your career and technical skills at your own pace and earn industryrecognized qualifications.
Flexibility is a must for this role as the site operates across 7 days during the day and night. austechjobs
Key job responsibilities
First level of technical support for the Operations of the Fulfillment Center covering a multitude of technical disciplines. Youll support multiple buildings around the area.
Allocating and maintaining IT equipment managing multiple customer requests simultaneously.
Troubleshooting of IT related equipment such as PCs wireless handheld devices thin clients printers and other end user devices.
Responsible for the Return Merchandise Authorization (RMA) and repair process for devices under warranty.
Learning new technologies and participating in career development opportunities within the IT network.
1 years of corporate setting Windows Mac or Linux Operating systems support experience
Experience troubleshooting integrated and interdependent computer systems
Experience maintaining zebra thermal printers troubleshooting thin clients PCs scanners and portable handheld terminals
High school or equivalent
Understanding of networking concepts such as DNS DHCP Email HTTP SSL OSI Model and TCP/IP protocols and applications.
Work a flexible schedule/shift/work area including weekends days and nights.
Ability to lift 50 lbs /22 kgs as well as to stand and walk for 1012 hours at a time.
CompTIA A CompTIA Network Cisco/CCNA Linux (Redhat) Microsoft hardware (installation) AWS or other industry relevant certifications
Experience in a dynamic environment with a high degree of customer service
Ability to explain complex IT concepts in simple terms
Ability to manage high priority projects
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation disability age or other legally protected attributes.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
As an IT Support Engineer youll work at a logistics site alongside colleagues remote support teams and the business to offer a crucial IT support function. Our team approaches work as seeing no job as too small and no challenge as too big!
Youll work with the latest technology in an environment that encourages mentorship and career growth opportunities. Being part of this team at Amazon means youll have learning resources to develop your career and technical skills at your own pace and earn industryrecognized qualifications.
Flexibility is a must for this role as the site operates across 7 days during the day and night. austechjobs
Key job responsibilities
First level of technical support for the Operations of the Fulfillment Center covering a multitude of technical disciplines. Youll support multiple buildings around the area.
Allocating and maintaining IT equipment managing multiple customer requests simultaneously.
Troubleshooting of IT related equipment such as PCs wireless handheld devices thin clients printers and other end user devices.
Responsible for the Return Merchandise Authorization (RMA) and repair process for devices under warranty.
Learning new technologies and participating in career development opportunities within the IT network.
1 years of corporate setting Windows Mac or Linux Operating systems support experience
Experience troubleshooting integrated and interdependent computer systems
Experience maintaining zebra thermal printers troubleshooting thin clients PCs scanners and portable handheld terminals
High school or equivalent
Understanding of networking concepts such as DNS DHCP Email HTTP SSL OSI Model and TCP/IP protocols and applications.
Work a flexible schedule/shift/work area including weekends days and nights.
Ability to lift 50 lbs /22 kgs as well as to stand and walk for 1012 hours at a time.
CompTIA A CompTIA Network Cisco/CCNA Linux (Redhat) Microsoft hardware (installation) AWS or other industry relevant certifications
Experience in a dynamic environment with a high degree of customer service
Ability to explain complex IT concepts in simple terms
Ability to manage high priority projects
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation disability age or other legally protected attributes.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employment Type
Full-Time
Department / Functional Area
Key Skills
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