AVP Digital Platforms and Global Capabilities
AVP Digital Platforms and Global Capabilities
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Job Description
Job Description
The AVP Digital Platforms and Global Capabilitiesis a key member of the Global Wealth and Asset Management (GWAM)Digital Experience team which is part of our Marketing role will lead our public website experiences globally and build out a suite of global shared capabilities and services.
The AVP will report into the VP of Global Digital Experience and be part of the Digital Experience leadership team working closely with key internal partners across Technology Data and Marketing. This team is responsible for AEM globally within the GWAM organization and will partner closely with other users of AEM across the is leadinga flagship project toredesign and rearchitect our websites globally so that they can be managed at scale across GWAM!
Key Accountabilities:
Strategy & Leadership:
- Lead the consolidation and redesign of our global corporate website and continue to evolve it to ensure it has clear objective and delivers value as part of the overall Manulife digital ecosystem.
- Develop and enhance the GWAM Digital Platform and Shared Capabilities strategy to radically transform and simply our digital experience for customers financial advisors and company sponsors identifying areas of opportunity to drive efficiency and speedtomarket.
- Serve as the GWAM Digital Platforms and Global Capabilities representative liaising with the rest of the organization to advocate for continuous enhancements integration and expansion of digital solutions.
- Influence partners across all organizational levels to drive continuous improvements in our digital platforms and horizontal capabilities aligning them with the enterprises digital and customer ambitions while also reducing operational risk and cost.
- Develop and keep best in class digital standardsin partnership with enterprise teams including integration standards with thirdparty partners.
- Drive the strategy and the of Manulife Investment Managements AEM components the foundation of our digital experience.
- Champion usercentric design leveraging user feedback from various channels competitive analysis and technology trends to facilitate building advisorcentric products.
- Leverage advanced analytics to drive strategic decisionmaking and uncover actionable insights to optimize business performance.
Product Leadership:
- Lead a growing team (currently 6 product managers and 8 contractors leading Horizontal Squads responsible for platforms global capabilities digital footprint integration and overall redesign of our global presence to ensure a consistent and scalable digital customer experience across geographies and business lines.
- Provide strategic direction and guidance to ensure the squads are aligned with overarching digital goals and support the development and sustainment of robust global capabilities.
- Ensure meticulous planning and of digital projects to achieve desired outcomes.
- Maintain bestinclass digital product standards and operational efficiency.
- Foster a culture of communication and teamwork by effectively collaborating with team members to create and keep alignment.
- Provide strategic direction to Squad Leaders in defining product requirements and prioritizing the product backlog in alignment with the product roadmap and larger organizational goals.
- Foster a highperformance product culture powered by key metrics and analytics to make datadriven decisions to improve user experience and achieve business goals.
- Drive the design and implementation of global capabilities to support business units in all the countries where we operate including business mandatory and regulatory initiatives.
Partnerships & Industry Best Practices:
- Stay up to date with the latest industry trends technologies and product management best practices.
- Partner with select third parties to augment & accelerate technology development and integrate acquired capabilities.
- Lead experimentation with Fintechs and thirdparty vendors to accelerate development.
What are we looking for
- 10 years leading digital product teams shipping Martech platform implementations and enhancements in an Agile delivery for experience in financial services in B2B B2B2C and B2C roles.
- Understanding of digital marketing technologies (e.g. content and digital asset management headless content management).Working knowledge of Adobe Experience Manager (AEM) is a working knowledge of Adobe products such as Adobe Target and Adobe Analytics.
- Strong understanding of domain strategy impact on search engine optimization (SEO) redirects and site linking.
- Proven track record of successfully delivering large scale digital transformation programs or complex digital initiatives and managing shared capabilities.
- Exceptional communication and interpersonal skills with ability to foster collaboration and partnerships effectively with Business and Technology audiences.
- Travel estimated at 1020.
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where wellbeing and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
#LIWAM
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancyrelated conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Primary Location
Working Arrangement
Salary range is expected to be between
$126600.00 CAD $235300.00 CADIf you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant jobrelated factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short and longterm disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about paid time off provisions.
Required Experience:
Exec
Employment Type
Full-Time
