CTK Team Manager Centralized TimeKeeping

At Amazon were not just looking for people who want to be part of a business were searching for people who want to build the business. The Operations organization and the people who work in it are critical to Amazons success. Every day we solve for unique challenges and deliver billions of unique products to millions of customers. Amazons robust and innovative Human Resources business supports our daytoday operations and helps to deliver an experience where Associates can bring their best selves to work where they can engage grow and fulfill our customer promise.

We are seeking a dynamic organized selfstarter to join the Centralized Time Keeping team as a CTK Team Manager to support our central operations in the UK. As a CTK Team Manager you will be acting as the first point of escalation for CTK Associates on their shift providing training and guidance on policies processes and systems to team members managing process workflows within the shift and ensuring shifts are set up for success. This is a dynamic role that can provide foundational HR administration skills to individuals new to Human Resources or be a career for experienced HR administration professionals. The CTK Svc Sr Associates and SMEs will report into the successful candidate giving them an opportunity to build on their people manager skillset.

Key job responsibilities
Manage and develop a team of 15 or more CTK Associates and SMEs; responsible for the overall direction performance management coordination and evaluation of the team and manage the team and ensure high service delivery and .
Oversee shift management SOP development and training initiatives
Collaborating with other shift managers to ensure that their shift is setup for success.
Work towards shared goals including Time to Resolve (TTR) First Contact Resolution (FCR) Service Level Agreement (SLAs) and global EMEA CTK objectives
Serve as the first point of contact for escalations and support customer and stakeholder relationships
Support largescale projects during key periods such as Peak and Prime
Conduct data analytics to support labour planning and management
Partner with site managers to ensure payroll accuracy through audits and reporting
Managing key stakeholders both internal & external & partnering with them for process enhancement
Acts as a Subject Matter Expert for customers and team
Collaborate with crossfunctional teams including Operations HR and Payroll
Conduct performance reviews and present team metrics in WBRs
Drive process improvements and participate in continuous improvement initiatives
Manage employee concerns and ensure compliance with UK employment law
Develop and implement training programs to improve team quality and productivity
Supported with escalations providing root cause analysis and recommendation. Develops remediation plan and drives to resolution

Bachelors degree (or working towards a bachelors degree)
Advanced proficiency in written and verbal English and local language
Relevant experience in performing data analysis
experience in team management or a related field
Proven experience in process management and workflow optimization
Strong analytical skills with proficiency in MS Office particularly Word Excel and Outlook
Excellent communication and organizational skills
Ability to prioritize in a fastpaced environment and meet service level agreements
Experience creating process documentation and standard operating procedures
Relevant experience in working with and protecting confidential and sensitive HR information


Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above wed love to hear from you.
Knowledge of Human Resource Information Systems (HRIS)
Experience working with basic employment law and HR/payroll practices
Experience of working with a wide range of stakeholders across various levels of seniority
Experience of working independently and thrive in a fastpaced environment


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