CPQ Solutions Engineer
CPQ Solutions Engineer
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1 Vacancy
Job Description
The Solutions Engineer at PandaDoc is a technical resource that bridges the gap between sales and technology. This role supports the PandaDoc revenue teams as their trusted technical advisor. You will be an expert on the PandaDoc platform PandaDoc API and our integrations. This is a Revenue and Customerfocused position that plays an integral role in the longterm success of organizations who may have the resources to grow on the PandaDoc.
You will be responsible for translating business technical requirements and customer pain points into a working PandaDoc demo. Answering technical and business questions to instill trust within PandaDoc and our revenue teams.
In this role you will:
- Participate in Sales delivering technical reviews and technical demos to prospects via calls and video meetings; high level of collaboration with PandaDoc customers and internal teams.
- Understand and map out clients use cases for leveraging a CPQ solution:
- Review clientprovided spreadsheets containing relevant formulas
- Write detailed documentation of clients use cases and how to deliver against objectives
- Create flow chart to diagram stepbystep processes
- Understand and map out complex customer issues in related to their business process and deliver trusted longterm high ROI solutions
- Build relationships with Product & Program Management Engineering and other parts of the Sales organization to increase technical/ business expertise and provide customercentric feedback.
- Establish confidence in recommendations via product expertise custom product demonstrations technical phone calls workflow outlines product roadmap discussions & business process diagrams
- Provide Tier III technical support; triage/troubleshoot escalations with New Business prospect
About you:
- Computer Science or related Bachelors Degree
- 2 years SaaS experience in SaaS solutions concepts and business models
- Strong presentation skills and customerfacing acumen
- Experience building and leading bespoke technical demos.
- Advanced familiarity with system integration methods such as web services SDKs & REST APIs
- Experience using spreadsheet formulas and ability to interpret previous formulas
- Experience with Salesforce Dynamics Hubspot and other CRM solutions
- Experience working with business functional areas including Sales Customer Success Customer Support or Development
- Experience with CPQ solutions is a plus
- High Degree of Business Empathy: We are an extension of the businesses of our clients. In order for us to achieve customer ROI their goals must be your goals. Take pride in having a hand at our customers success and are resourceful at resolving technical problems.
- High Degree of SelfAwareness: You embody the ability to realize your actions your strengths and your weaknesses. Admit that you will never stop learning and that every team member (regardless of tenure) has ideas that can enhance the greater customer experience.
- Self Starter: We are a startup where quick action takes precedence over perfection. You embody the ability to become a PandaDoc product expert and have the technical knowhow to integrate it with other onpremise and cloud SAAS products or customer IT solutions
- Team Player: You value team success as much as you value your own. Rapid growth and a frequently changing business landscape require open lines of communication learning from and teaching others and contributing to the greater good of the program.
- Communication: You will work closely with customers and be part of calls and meetings to identify solutions for their business. You have the ability to disseminate highly technical information to all customers and fellow Pandas.
Company Overview:
PandaDoc empowers more than 60000 growing organizations to thrive by taking the work out of document workflow. PandaDoc provides an allinone document workflow automation platform that helps fast scaling teams accelerate the ability to create manage and sign digital documents including proposals quotes contracts and more. For more information please visit .
Company Culture:
Were known for our worklife balance kind coworkers & virtual team bonding events. Although our Pandas are located remotely across the globe we stay connected with the help of technology and ensure that everyone on our team feels well like a team.
Pandas work best when theyre happy. We retain our talent by upholding our values of integrity & transparency and selling a product that changes the lives of our customers.
Check out our LinkedIn to learn more.
Benefits:
Employees may be able to purchase company stock (or receive annual bonuses)
Employees (and their families) may enroll in the companys medical dental vision short & long term disability life insurance FSA and 401k plans. Employees will also receive 13.34 hours of paid time off per month 6 self care days birthday PTO day and 10 company paid holidays off per year
PandaDoc is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race national origin religion gender age sexual orientation veteran status physical or mental disability or other basis protected by law.
Application deadline 02/28
Employment Type
Full Time
