Head of Product Marketing Amazon Connect

Do you enjoy a fastpaced workplace where you are instrumental in taking businesses to the next level Are you interested in industry leading AI technology The Amazon Connect team is looking for a highly motivated Product Marketing Manager (PMM) to lead a team of talented PMMs who drive product launches market research messaging and gotomarket strategy for AWSs Customer Experience Solution Amazon Connect that is transforming customer service with AI.

We are looking for a talented Product Marketing Manager with strong management gotomarket and storytelling skills to develop customercentric narratives and deliver engaging experiences to drive toplevel business goals. As the lead PMM in this fast growing exciting space you will have the opportunity to help lead development efforts drive global growth and help shape the future this technology that will have a significant impact on our businesses.

You will be handson with your product marketing team and will work with senior AWS leadership on strategy and investment decisions. You will listen to and represent customers from the worlds largest enterprises to highgrowth startups in order to deliver bestinclass solutions and customer experiences.

To be successful in this role you will need an established background in leading PMM teams a knowledge of B2B marketing an understanding of SaaS applications and the ability to build strong relationships with stakeholders to deliver mutual benefits. Strong team building and mentorship skills are essential.

Position may be located in Seattle WA Austin TX or the Bay Area in CA. Relocation offered from within the US only to these locations only.

Key job responsibilities
Development of product positioning and customer facing messaging
Work with executive leadership at both the strategic and tactical level to champion bold creative ideas
Articulate complex technical concepts in simple terms
Define strategy metrics measurement plan and testing plan for related programs
Test and refine new marketing approaches and channels to reach and engage key audiences
Own campaigns from endtoend: managing creative processes targeting and segmentation planning reporting and optimization
Analyze messaging and campaign effectiveness datadriven
Work effectively across AWS with groups such as engineering marketing sales business development and evangelists to achieve our joint business goals.

A day in the life
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employeeled and companysponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.

Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.

About the team
About AWS

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.

Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.


10 years of professional noninternship marketing experience
Experience managing teams
Experience using data and metrics to drive improvements
Experience driving direction and alignment with crossfunctional teams

Experience in interteam working skills to develop partnership with partner tech team and operating at leadership levels

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $168300/year in our lowest geographic market up to $278200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.