System Development Engineer CoSS
System Development Engineer CoSS
Posted on :
15-03-2025
Employer Active
1 Vacancy
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Job Description
The Compliance Shared Services (CoSS) organizations mission is to build shared services for managing regulations. The SPIDER (Streamlining Planning Deployment and PostRelease) team within CoSS is responsible for the technical infrastructure and tools to proactively identify and resolve issues impacting Selling Partners. We are seeking System Development Engineers with experience in software/system engineering support or an equivalent role with a track record of driving projects to improve software development business and customer service supportrelated processes and technical support experiences. A successful candidate will be an experienced technical team member who is willing to take on challenging responsibilities has a metricsfocused approach demonstrates customer focus and has the ability to lead in multifunctional and fastpaced environments. If you fit the profile we would love to talk to you.
Responsibilities include working with a team of support engineers enhancing process and service improvements monitoring and improving daytoday operational efficiency and being selfmotivated. The role also involves driving smallerscope development projects and building custom tools.
Key job responsibilities
Technical Support and Problem Resolution
Diagnose and resolve complex production software issues across multiple products and services
Perform comprehensive troubleshooting and root cause analysis for technical challenges
Provide timely and effective support through ticket management and customer communication
Software Development and Maintenance
Develop and implement operational tools and automation solutions using Ruby Rails Java Python and shell scripting
Maintain and configure software systems in staging and production environments
Implement fixes and enhancements for internally developed software applications
System Operations and Monitoring
Design and implement monitoring solutions to ensure system reliability and performance
Manage software deployments and support infrastructure in AWS and web technology environments
Create and maintain system and support status reports
Team Collaboration and Knowledge Management
Coordinate support issue handoffs within the team
Develop and contribute to a comprehensive team knowledge base
Collaborate with crossfunctional teams to improve operational excellence
Product and Service Ownership
Take ownership of digital products or system components
Ensure adherence to service level agreements (SLAs) Coordinate customer notifications and workflow management
Bachelors degree in Computer Science or related area
Experience programming with at least one modern language such as Python Ruby Golang Java C C# or Rust
Experience with distributed systems at scale
Experience in automating deploying and supporting largescale infrastructure
Experience with Linux/Unix
Experience with CI/CD pipelines build processes
Masters degree in Computer Science or related area
Experience with PowerShell (preferred) Python Ruby or Java
Experience working in an Agile environment using the Scrum methodology
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Responsibilities include working with a team of support engineers enhancing process and service improvements monitoring and improving daytoday operational efficiency and being selfmotivated. The role also involves driving smallerscope development projects and building custom tools.
Key job responsibilities
Technical Support and Problem Resolution
Diagnose and resolve complex production software issues across multiple products and services
Perform comprehensive troubleshooting and root cause analysis for technical challenges
Provide timely and effective support through ticket management and customer communication
Software Development and Maintenance
Develop and implement operational tools and automation solutions using Ruby Rails Java Python and shell scripting
Maintain and configure software systems in staging and production environments
Implement fixes and enhancements for internally developed software applications
System Operations and Monitoring
Design and implement monitoring solutions to ensure system reliability and performance
Manage software deployments and support infrastructure in AWS and web technology environments
Create and maintain system and support status reports
Team Collaboration and Knowledge Management
Coordinate support issue handoffs within the team
Develop and contribute to a comprehensive team knowledge base
Collaborate with crossfunctional teams to improve operational excellence
Product and Service Ownership
Take ownership of digital products or system components
Ensure adherence to service level agreements (SLAs) Coordinate customer notifications and workflow management
Bachelors degree in Computer Science or related area
Experience programming with at least one modern language such as Python Ruby Golang Java C C# or Rust
Experience with distributed systems at scale
Experience in automating deploying and supporting largescale infrastructure
Experience with Linux/Unix
Experience with CI/CD pipelines build processes
Masters degree in Computer Science or related area
Experience with PowerShell (preferred) Python Ruby or Java
Experience working in an Agile environment using the Scrum methodology
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employment Type
Full-Time
Key Skills
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