Software Development Engineer Amazon Customer Service

We see our customers as invited guests to a party and we are the hosts. Its our job every day to make every important aspect of the customer experience a little bit better. Jeff Bezos Founder & CEO

We didnt make Amazon a trilliondollar company our customers did and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this the Worldwide Defect Elimination (WWDE) team within Amazon Customer Service (ACS) relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers.

WWDE engineers solve complex problems and build scalable robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues. One of those solutions is the Andon Cord a mechanism to prevent customers from receiving defective products which is where this role will focus.

Key job responsibilities
As a Software Development Engineer on the Andon Cord (AC) Technology team you will design develop and own scalable solutions that empower Amazon to deliver a defectfree experience for its customers.

Your work will range from building intuitive tools for Customer Service Associates to escalate critical issues to developing complex integrations with Tier1 Amazon systems and advanced science models to detect triage and resolve systemic defects.

Through your contributions youll tackle complex technical challenges create innovative solutions with a direct impact on customer trust and work on systems that are critical to Amazons operational excellence.

A day in the life
Amazon offers a full range of benefits that support you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment. The benefits that generally apply to regular fulltime employees include:
Medical Dental and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan
If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you!

At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!


About the team
AC is a flagship Customer Service program that manifests our commitment to prevent customers from receiving defective products that degrade their Amazon experience. We use AC to detect repeat negative customer experiences and eliminate the underlying upstream defect(s). The AC team reimagines the way we leverage customer interactions/feedback for defect identification to enable more reliable downstream defect resolutions that drives customer experience improvements throughout the consumer business. AC team empowers our frontline customer service associates to pull a product off the Amazon website if they think that there is a problem with any of the products sold in addition to statistical and machine learningbased automated defect detections.

Bachelors degree in computer science or equivalent
3 years of noninternship professional software development experience
3 years of programming with at least one software programming language experience
3 years of noninternship design or architecture (design patterns reliability and scaling) of new and existing systems experience
3 years of contributing to new and current systems architecture and design (architecture design patterns reliability and scaling) experience

Masters degree in computer science or equivalent
Knowledge of professional software engineering & best practices for full software development life cycle including coding standards software architectures code reviews source control management continuous deployments testing and operational excellence
Experience with building scalable distributed systems.
Solid understanding and work experience with building applications using AWS Services
Strong desire to build sense of ownership urgency and drive.
Ability to communicate with both technical and business stakeholders.
Ability to handle changing priorities and manage multiple initiatives simultaneously

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129300/year in our lowest geographic market up to $223600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.