Customer Service Representative 14145
Customer Service Representative 14145
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Salary Not Disclosed
1 Vacancy
Job Description
ShredX is a fast paced and growing company committed to exceptional customer service and the development of innovative and sustainable are seeking a person with a high standard of customer service excellence who is committed to servicing existing clients and building relationships with our new clients.
You will be joining a team reknown for their high standard of service and sales excellence to existing and new clients. The scope of the role will see you play an integral part in providing high quality customer service and support for all ShredX Secure Destruction clients and stakeholders. You will need to be a problem solver and proactive to ensure your service delivery remains first class.
Role & Responsibilities:
- Ensuring customers receive efficient service and timely responses to queries.
- Book service requests accordingly in CRM by providing frontline support via telephone (inbound and outbound) email and online communication channels.
- Responsible for contacting and liaising with customers regarding queries or issues related to services.
- Present new products and services and enhance existing relationships.
- Liaise with sales team and take overflow of phone calls when required.
- Liaise with operations/logistics team to receive priority route decisions as well as providing ongoing feedback to customers on the resolution of incidents and requests.
- Build and maintain relationships with team members nationally and its customers.
- Utilise problem solving techniques.
- Maintain uptodate working knowledge of cloudbased CRM and invest in learning and development.
- Participate in team coaching and development meetings annual performance reviews and adhere to occupational health and safety training standards and ongoing training.
- Other administration tasks.
We are looking for:
- Previous customer service experience.
- A high level of attention to detail and ability to anticipate issues.
- A great communicator with excellent verbal and written communication skills.
- An enthusiastic independent person who loves building customer relationships and be who is passionate about providing exceptional customer service every time.
- A reliable hardworking and honest person with a mature approach.
- A team player and proactive selfstarter who can work autonomously with a drive to help all customers.
- A cheerful and professional customer service and telephone manner.
- Competent skills in Microsoft office suite preferably with experience with a cloudbased CRM.
What is in it for You
- Personal and professional development courses
- Annual KPI Bonus
- Three free confidential counselling sessions per year as well as financial support sessions.
- Great benefits including employee shopping discounts
- Reward and recognition program
- Company uniforms
Shortlisted applicants will be required to:
- Undergo aFederal Police clearance check.
- Be eligible to legally live and work in Australia
- Complete a preemployment medical declaration form relative to their position
We thank everyone in advance for taking the time to apply however only candidates who are shortlisted will be contacted directly by our team.
SHREDX encourages applications from all backgrounds communities and industries and are committed to having a team that is made up of diverse skills experiences and abilities.
For more information about SHREDX please visit our website:
No Recruiters please we manage our recruitment inhouse.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
