Market Trainer eero - Anaheim Devices Offline Retail

Market Trainers must reside within the territory they are supporting.

Amazon is guided by four principles: customer obsession rather than competitor focus passion for invention commitment to operational excellence and longterm thinking. Amazon strives to be Earths most customercentric company Earths best employer and Earths safest place to work. The devices business is one of the most innovative and fastest growing at Amazon and every day we invent on behalf of our customers partners and communities.
As a part of the Offline Marketing and Sales team you will support Amazons eero product line. Our customers inspire us and theyve been at the heart of how we invent and evolve our products services displays customer experiences and more. You will be the face of Amazon in offline retail accounts for both staff and customers and as a team we strive to provide the best customer experience possible.
As a Market Trainer you will own a territory of offline retail stores managing the Amazon instore experience and merchandising. You serve as the Amazon expert relying heavily on your ability to influence without authority to drive project deliverables. You will execute and manage instore product transitions and retailer communications while collecting market insights. You will train sales associates and support staff on Amazon Devices & Services positively impacting the customer experience and indirectly impacting sales and advocacy metrics for your territory. You May be asked to participate in overnight travel in order to execute store visits in neighboring markets and for team meetings (conferences trainings team building events etc.

Market Trainers must be able to work flexible hours including nights and weekends 40 hours per week.

Market Trainers must reside within the territory they are supporting.


Key job responsibilities
Use business acumen and critical thinking skills to identify trends drive root cause analyses and resolve issues in store operations in stores across your market
Collect business and market insights from consumers and store associates to help influence product feature and channel marketing decisions
Manage weekly travel to a large territory of retailers utilizing a variety of sales tools and store profiles to impact sales and brand advocacy
Develop professional relationships with key internal and external stakeholders i.e. Area Managers Regional Managers General Managers etc.
Drive KPIs to increase sales through the offline retail channel
Achieve goals in the business areas (advocacy compliance metrics trainings coverage team org).
Complete daily instore reports to document visits including submitting digital photos
Effectively install troubleshoot and maintain display devices and fixtures in various national retail stores
Delegate and influence to drive exceptional results in your market including executing standard operating procedures identifying areas of improvement implementing solutions and providing ongoing feedback to store managers regional leaders and corporate stakeholders
Invent simplify and share best practices
Manage in store product transitions and retailer communications
Ensure the Amazon instore experience and merchandising is properly implemented and maintained across retailers within your direct team and area per provided standards of
Educate store associates on the value of Amazon and eero devices and services in small and large group settings
Conduct sales and training during large scale events based on program / market needs
Provide clear concise accurate and timely communication (verbal and written) to the right internal and external stakeholders with national impact
Manage travel and work expenses

A day in the life
Market Trainers rely heavily on influence without authority to drive project deliverables improve brand advocacy and improve the customer experience at retail stores. They foster relationships with key internal and external stakeholders at the market and district level. They serve as the Amazon eero product and services expert facilitating group training events for sales associates on how to sell Amazons eero devices and services. Market Trainers work closely with retail partners and customers to gather insights in order to improve products and services and drive decisions at the corporate level. They ensure the Amazon instore experience and merchandising is implemented to standard across retailers for all eero devices and services.

About the team
The Amazon Offline Sales & Marketing team is responsible for selling Amazon devices into physical retailers across the United States and Canada. Market Trainers lead sales and marketing initiatives for Amazon and its branded products in retail locations. They are responsible for the instore experience fostering relationships training at the store/district level and promoting Amazon and its brands through customer interactions. Market Trainers are focused on increasing sales of Amazon and its branded products in retail stores and educating store associates and consumers on the value of Amazon devices accessories and Amazon in general.

3 years of retail experience with an emphasis in content training for electronics.
Ability to be on your feet for up to 8 hours at a time (with or without reasonable accommodation)
Ability to push pull lift squat bend reach and carry items up to 50 pounds (with or without reasonable accommodation)
High School Diploma or equivalent
Possess a mobile phone compatible with iOS or Android operating systems
Access to reliable transportation to travel between worksites during the work day
Possess a valid drivers license and proof of insurance

6 years of relevant work experience in retail sales (preferably consumer electronics) or hightech products
Experience managing multiple retail accounts/locations
Experience and comfort presenting to large audiences
Exhibit strong attention to detail and organizational skills
Excellent verbal and written communication skills


Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $43100/year in our lowest geographic market up to $75000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.