Global Safety and Security Technology and Systems Manager

*This role is in office 4 days per week in Boston*

The Global Safety and Security Technology and Systems Manager will play a pivotal role in managing and optimizing Wayfairs physical security infrastructure across global operations. This position serves as the subject matter expert for security technology ensuring the efficiency reliability and standardization of critical systems including CCTV access control alarm systems and other security technologies.

The ideal candidate will have a strong technical background in security systems exceptional problemsolving skills and the ability to collaborate crossfunctionally with internal stakeholders and external partners. This role requires handson expertise strategic thinking and the ability to drive continuous improvement in security operations.

What Youll Do

Security Systems Management & Optimization

• Oversee and maintain the health functionality and efficiency of security systems including CCTV access control alarm systems and related engineering ensuring continuous operation and rapid issue resolution.
• Develop and implement standardized programming and system configurations to enhance security technology effectiveness.
• Create enduser training and troubleshooting documentation to improve efficiency and usability across locations.

Policy Development & Compliance

• Establish and document standard operating procedures (SOPs) for the design approval and deployment of security technologies throughout Wayfairs supply chain network.
• Conduct regular security audits to assess current system effectiveness identify vulnerabilities and implement improvements to enhance protection.

CrossFunctional Collaboration & Stakeholder Engagement

• Partner with Legal Talent Management IT and Media Relations to align security initiatives with business objectives and regulatory requirements.
• Maintain effective relationships with security vendors suppliers and regulatory agencies to ensure bestinclass security solutions.

Incident Analysis & Risk Mitigation

• Support posttheft investigations by identifying security gaps and recommending technologydriven solutions to prevent future incidents.
• Assist in threat vulnerability assessments and implement risk mitigation strategies based on security technology insights.

Industry Research & Technology Advancement

• Stay ahead of emerging security technologies and proactively recommend innovative solutions to enhance Wayfairs security posture.
• Drive continuous improvement by evaluating and implementing new security technologies and best practices.

What Youll Need

• Bachelors degree in a relevant field or 5 years of experience in access control camera and VMS systems alarm monitoring or as a system integrator.
• Strong technical troubleshooting and problemsolving skills with experience managing remote and onsite security system support.
• Ability to manage multiple projects and priorities in a fastpaced highgrowth environment.
• Entrepreneurial mindset with a bias for action adaptability to ambiguity and a focus on delivering results.
• High level of integrity discretion and professionalism in handling security matters.
• Strong business acumen able to work within a budget and demonstrate sound decisionmaking capabilities.
• Expertise in physical security design development and implementation.
• Exceptional analytical and organizational skills with the ability to translate data into actionable insights.
• Excellent communication and influencing skills with the ability to gain stakeholder buyin and navigate a complex organization.
• Ability to travel up to 50 within the U.S. and globally as required.
• Flexibility to work evenings weekends or holidays as necessary.
• Ability to remain in a stationary position for extended periods (e.g. sitting or standing).
• Ability to move about within an office store or warehouse environment.
• Ability to lift and carry up to 50 lbs. as needed.

Preferred Qualifications:

• Professional certifications such as Axis Hanwha Lenel DMP or similar.
• Handson technical experience with security systems and a working knowledge of basic electronic concepts.
• Proven experience with Windows and Linux server management access control and VMS programming SQL
• Experience with security and life safety best practices particularly in retail and distribution environments.
• Background in project management risk assessments and threat vulnerability analysis.