Sr Manager Tech Ops Eng AWS Data Centers

The Cluster Operations Leader is responsible for one or more Amazon Data Center Clusters and Colocation Operations within a particular region. It is the senior Infrastructure Operations role within the region and has managerial responsibility for safety security availability scaling efficiency and cost.

The Infrastructure Operations organizations are composed of two primary functions: Data Center operations (DCO) and Data Center Engineering Operations (DCEO). A physical security organization while not reporting directly to the Cluster Operations Leader is an integral part of the operation. Data Center Operations focuses on the serverlevel platforms that support both Amazon Retail and Amazon Web Services. Engineering Operations focuses on the mechanical electrical and controls systems that support our data Center critical environments. Security Operations are charged with the physical security of our people assets and customer data.

The Cluster Operations Leader must be able to build and lead high performing teams across each of these functions understand and manage their daily operations while at the same time having the technical capability and curiosity to dive deep into any given challenges as needed.

The Cluster Operations Leader is a key role in the management team that is operating and scaling the worlds largest cloud computing infrastructure. We encounter interesting challenging and complex problems every day. As a technical manager in Amazon you can innovate to solve these issues and help drive operations excellence in all areas of your role. You will have the ability to refine and develop processes to optimize operational excellence in every aspect of your role. You must also have a passion for technology along with a desire to achieve bestintheworld operational performance.

Key job responsibilities
Hiring managing and developing the operations team including compute operations managers engineering operations managers logistics operations managers and their teams
Attainment of organizational performance goals and objectives relating to safety security availability scaling efficiency and cost
Planning and executing the Infrastructure Operations component of new Data Centers and Colocation (Colo) expansions
Operation and maintenance of mechanical electrical and controls systems for Amazon Data Centers to include preventive maintenance corrective maintenance and change management
Vendor management of Colo Data Centers services providers to meet or exceed contracted performance SLAs
Safety security and availability incident response incident management and incident resolution
Continuous improvement of operational processes procedures methods and tools

A day in the life
The Cluster Leader is responsible for one or more Amazon Data Center Clusters and /Colocation Operations within a particular region. It is the senior Infrastructure Operations role within the region and has managerial responsibility for safety security availability scaling efficiency and cost. Amazon Web Services (AWS) is a fastpaced technology company and a leader in the world of data centers.

The ideal candidate for this role will understand data center IT infrastructure data center facilities infrastructure and understand how the two coexist.
If you are passionate about Customer Experience think and act globally and want to contribute to the operational excellence of Amazon data centers. This may be the challenge youve been looking for!

Data Center operations focuses on the serverlevel platforms that support both Amazon Retail and Amazon Web Services. Engineering Operations focuses on the mechanical electrical and controls systems that support our data Center critical environments. The Cluster Operations Leader must be able to build and lead high performing teams across each of these functions understand and manage their day to day operations while at the same time having the technical capability and curiosity to dive deep into any given challenges as needed.

The Cluster Operations Manager is a key role in the management team that is operating and scaling the worlds largest cloud computing infrastructure. We encounter interesting challenging and complex problems every day. As a technical manager in Amazon you can innovate to solve these issues and help drive operations excellence in all areas of your role. You will have the ability to refine and develop processes to optimize operational excellence in every aspect of your role. You must also have a passion for technology along with a desire to achieve bestintheworld operational performance.

About the team
AWS Infrastructure Services owns the design planning delivery and operation of all AWS global infrastructure. In other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.



Bachelors or Masters degree in engineering computer science or a related field or relevant industry experience
10 years of relevant management experience in data center operations facility engineering operations information technology critical environment facilities advanced highvolume manufacturing or similar.
Demonstrated track record in delivering complex projects
Proven ability to hire develop and manage highperforming technical teams
Prior ownership of the operation of a missioncritical team and/or product
Ability to operate independently as a manager of a geographically distributed management team
Excellent written and verbal communications skills
Excellent analytical quantitative and presentation skills

Expertise in one or more continuous improvement methodologies such as Lean or Six Sigma
Substantial knowledge of mechanical electrical and controls systems in a critical or controlled environment.
Broad knowledge of information technology infrastructure domains such as compute server platforms storage server platforms server components network devices technologies and architectures IT service delivery principles and best practices.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.