Patient Finance Collector
Patient Finance Collector
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1 Vacancy
Job Description
Why Charlie Health
We are currently facing a nationwide mental health epidemic marked by rising rates of depression anxiety trauma substance use disorders and suicide. At the same time those seeking help often encounter barrierswhether geographic financial or systemicthat prevent them from receiving timely and effective care. This urgent need calls for a reimagined approach to behavioral health treatment.
At Charlie Health our mission is to connect the world to lifesaving mental health treatment. Our innovative virtual programs combine curated group sessions individual therapy and family therapy delivered through personalized evidencebased treatment plans designed for sustainable healing from the comfort of home. By connecting individuals with shared experiences and fostering supportive communities Charlie Health provides a pathway to longterm recovery with over 90 of our clients seeing improvement in their most challenging mental health symptoms.
Every member of our team shares a deep commitment to this mission. If youre driven to make a meaningful impact we invite you to join us in reshaping the future of mental healthcare.
About the Role
At Charlie Health we take great care in estimating outofpocket costs associated with the care we deliver and one of our top priorities is to minimize costs to our patients and their families. This role is an important piece of this process as this person will be the direct line of communication regarding outstanding balances for care received. Its important that people in this role have great attention to financial account details and care for our patients as much as we do.
Our team is comprised of passionate forwardthinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing lifesaving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.
Responsibilities
- Manage patient balances ensuring the account is clean and ready for selfpay collections post all insurance processes are completed.
- Work closely with admissions teams to understand patient responsibility and expectations of collections are in line with financial agreements.
- Initiate collection calls to patients or their families to collect outstanding balances.
- Handle large volume of inbound calls regarding outstanding balances and invoices.
- Arranging payments or setting up payment plans of outstanding balances
- Provide daily/weekly updates to leadership on collections status.
- Manage large volumes of patient accounts each week.
- Processing invoice and credit requests in accordance with collections guidelines
- Timely response to inquiries received from other departments associated with patients care.
- Navigate and gather data from various internal sources to ensure proper balances collected.
- Works closely with all departments in the revenue cycle to ensure balances are correct and ready for collections to take place.
- Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account.
Requirements
- Able to work a hybrid schedule of 4 days/week in our Nashville office and located within 75 minutes commuting distance of the office
- Knowledge of medical billing practices office policies and procedures.
- Understanding of No Surprises Collections Act
- Knowledge of all confidentially requirements regarding patients and strict maintenance of proper confidentiality on all such information.
- Mathematics skills
- Excellent written and verbal communication skills
- Organizational skills
- Strict attention to details
- 2 years related work experience in health care administrative financial insurance customer services claims billing call center or management.
Benefits
Charlie Health is pleased to offer comprehensive benefits to all fulltime exempt employees. Read more about our benefits here. #LIHYBRID
Our Values
- Connection: Care deeply & inspire hope.
- We care personally about every single person in the Charlie Health ecosystem: our clients providers and team members alike.
- We inspire hope with every interaction reminding our clients that we truly and unconditionally believe in them.
- Congruence: Stay curious & heed the evidence.
- We ask why five times before were satisfied with the answer. We dont stick to the status quo; we challenge our assumptions and remain humble.
- Above all were resultsoriented. When we find data that calls our original plan into question we modify or pivot.
- Commitment: Act with urgency & dont give up.
- We work as swiftly as possible. The mental health crisis is relentless and so are we.
- Our clients dont give up and neither do we. Persistence is our superpower.
Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health please go directly to our Careers Page: Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth email addresses. Legitimate emails will never originate from gmail yahoo or other commercial email services.
Recruiting agencies please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner and we will not pay any fee associated with unsolicited referrals.
At Charlie Health we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role without regard to disability or need for accommodation.
Employment Type
Full Time
