IT System Administrator

Position Overview

Our Level 2 IT Technicians / System Administrators are able to provide the next level of network system maintenance and support and are expected to have more indepth knowledge of hardware software and more importantly networking and security topics than a Level 1 IT Technician. The Level 2 IT Technician should have several years of experience working in the field. Individuals must possess excellent technical and troubleshooting skills and must also have outstanding personal skills as working closely with customers is imperative.

Qualified Candidates Must:

• Communicate effectively with customers on both a technical and nontechnical level.
• Work as part of a team as well as work unsupervised.
• Strive to constantly learn new technology and devices.
• Be motivated and selfmanaged.
• Often travel to customer locations to directly work with customers and resolve issues onsite.

Common Duties and Tasks:

• Install configure repair maintain troubleshoot and diagnose PCs servers network switches routers firewalls wireless access points network software printers and other equipment.
• Respond to network alerts and customer issues to remediate issues in an efficient manner.
• Expediently answer customer calls diagnose issues respond quickly and complete the service loop.
• Determine server and other equipment specifications for customer projects.
• Specify accurate time requirements for customer projects such as new server installs and switch replacements.
• Minor product sales with existing customers such as PCs printers and access points.
• Communicate project status to customers teams and vendors.
• Implement largescale software deployments per vendor and customer specifications.
• Management deployment and troubleshooting of Active Directory and Group Policies.
• Management deployment and troubleshooting of varied email systems such as Office 365.
• Detailed troubleshooting of email flow issues where a strong knowledge of DNS is required.
• Carefully organize customer documentation through project lifecycles.
• Service auditing for example:
  • Periodically validating backups are configured to back up all data on all volumes at specified intervals and to all appropriate media.
  • Periodically validating firewall rules do not allow unnecessary traffic inbound or outbound.
  • Periodically validating that all machines on the network meet the specified baseline security settings.
• Test and implement new technologies for inhouse as well as customer facilities.
• Implement monitoring and automation for various systems using inhouse and thirdparty platforms.
• LAN and WAN design including implementation of VLANs and VPNs.

Required Competencies:

• Desktop operating systems up to Windows 11
• Server operating systems up to Windows Server 2025
• Microsoft Active Directory including group policies
• DNS WINS HTTP HTTPS SNMP SMTP POP3 IMAP as well as other protocols
• Ethernet VLANS Switching and Routing
• Wireless networking 802.11ac/ax
• Server virtualization using VMWare and VCenter
• NAS devices security and configuration
• Physical network infrastructure including cabling standards

Helpful Competencies:

• TCP/IP experience packet capture & analysis thorough understanding of Microsoft SQL Microsoft Exchange
• SAN (Storage Area Networks) iSCSI fiber channel SAN management LUN configuration & management
• Scripting for the purposes of automation such as through PowerShell batch files VBScript
• Computer imaging disk formatting lowlevel Windows OS knowledge

Helpful Certifications:

• CompTIA A
• CompTIA Net
• CompTIA Security
• Microsoft 365 Certified: Administrator Expert
• Windows Server Hybrid Administrator
• Microsoft 365 Certified: Endpoint Administrator Associate

Perks Include

• Work in a fun team environment
• Professional development and training opportunities
• Gain crucial experience with a variety of realworld projects
• Learn from respected industry experts on best practices
• Unlimited Coffee
• Conveniently located near Highway 71

Extensive Benefits:

• Employerpaid health insurance contribution
• Medical (cafeteria) plan
• Paid Individual Life Dental Vision and LongTerm Disability coverage
• Paid Vacation time
• Paid Holidays
• Paid Time Off (PTO) sick days and personal days
• Jury duty and bereavement benefits
• Allowance for use of personal cell phone.
• Performancebased bonuses
• 401K Match
• Health savings and flexing spending options
• Voluntary ShortTerm Disability Coverage
• Voluntary Life Insurance (Additional Coverage Options)
• Additional coverage options to include spouses and families

About Us:

R & D Industries Inc. RDI is a 41yearold Iowa technology corporation. RDI has been previously honored with the Iowa Small Business Excellence Award and twice in Inc Magazines Inc5000 as one of the fastestgrowing privately held companies in the US.

RDI continues to be nationally and globally recognized for technology excellence.

• Inand 2024 RDI was recognized as one of the Top 500 MSPs in the US by CRN. 2024s placement recognizes RDI for the second time in the Security 100. This joins two previous placements in the Pioneer 250.
• Inand 2024 RDI was recognized in the MSP 501 the IT channels most prestigious global ranking of managed service and technology providers.

RDI delivers a wide range of technologydriven solutions focusing on delivering exceptional value to its customers. 2024 marked the 40th Anniversary of RDI this important milestone underscored RDIs steadfast commitment to its foundational principles: to Research to Develop and to Innovate (RDI). These principles guide the creation of highly effective solutions grounded in integrity and trust. RDI takes pride in its unwavering commitment to always Do the Right Thing for our customers employees vendors and resellers.

RDI is comprised of four primary corporate divisions:

Thinix Thinix provides bestinclass managed technology solutions; Thinix furnishes a worldwide customer base with distinct business advantages by making technology simple safe and secure. Thinix specializes in deploying and managing FamilySafe Guest WiFi networks kiosks and guestuse computers Thinix AssuredSecurity endpoint management network monitoring and security and highavailability Internet connectivity solutions coupled with a worldclass 24/7 technical support team and nationwide onsite installation and service team.

Akative Akative Akative provides 4G LTE/5G data connectivity solutions patented iStatus monitoring and multicarrier services to customers throughout the United States and has over 55 million hours of connectivity uptime. Our mission is to help businesses stay online by delivering simple robust Autonomous Connectivity solutions. Akative products are designed to help businesses work toward ZeroDowntime.

RDIWorks RDIWorks is a regional leader in the Midwest United States providing IT consulting network architecture/engineering and managed services to businesses government healthcare and education. RDIworks bolsters highly trained technicians and valued technology partners such as Aruba Networks Cisco HPE Dell Nutanix VMware Microsoft WatchGuard and Datto.

Audio Engineering AudioEngineering is a professional audiovisual systems integration company with complete design installation and maintenance services. For over 40 years we have provided awardwinning A/V Systems in over 5000 successful projects 400 years of combined experience 100 certifications and partnerships with the worlds best equipment manufacturers. Our staff works directly with managers end users and architectural teams to engineer and install professional A/V systems for churches performing arts education business healthcare government and more.

RDI provides competitive pay paid vacations paid holidays paid personal days group health insurance dental insurance vision insurance disability insurance life insurance 401k retirement plan and other benefits. RDI has offices in Milford and Ames. This is an excellent opportunity for the right individual to work in a growing fun environment within one of the top technology companies in the region.

Join us and be a part of a special team right here in Iowa!

R & D Industries Inc. is an equal opportunity employer and proud supporter of the Home Base Iowa Initiative. For more details see: HomeBaseIowa

About Okoboji IA:

R & D Industries (RDI) in Milford is located just minutes south of Okoboji and the Iowa Lakes Corridor a place that allows for a balance in life. Living within the communities of the Iowa Lakes Corridor allows you to have it all. This area provides you with the ability to spend quality time with your friends and family while meeting your career objectives. Enjoy easy and scenic commutes excellent schools with small class sizes safe communities to live in and endless recreational and cultural opportunities yearround.

Within the Iowa Lakes Corridor there are progressive and distinctive communities each with its own history character and lifestyle. Find affordable housing in a variety of beautiful communities and neighborhoods.

The Iowa Lakes Corridors awardwinning highly rated schools produce exceptionally educated students. Our higher education system including Buena Vista University Iowa Lakes Community College and Iowa Central Community College is a valued partner in the lifelong learning of our residents advanced education hightech training and job retraining of our workforce. Within the Iowa Lakes Corridor there is a great diversification of professional healthcare services with caring family doctors and surgeons along with stateoftheart hospitals and healthcare facilities.

The Iowa Lakes Corridorthe Good Life.

Learn more at https://vacationokoboji and