Partner Support Specialist
Partner Support Specialist
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Job Description
Trupanion is looking for someone who has a passion for serving clients is a great teammate takes pride in perfection and wants to be an outstanding part of our success! As a member of the Partner Support team you will work closely with our Territory Partners (Trupanions Field Sales Representatives) and hospitals across the United States and Canada to support and strengthen the relationship we have within the veterinary community.
This is a phoneheavy role and the right candidate should be confident handling 3040 phone calls a day.
This is a remote position open to candidates anywhere in the US. If you enjoy a mix of onsite and remote work you may choose to have a hybrid schedule in our Seattle office.
Schedule (Pacific Time Hours):
This position requires you to work a full time schedule 8 hour shifts x 5 days a week) from Tuesday to Saturday with Sundays and Mondays off.
Please Note: We are unable to consider applications submitted without Saturday availability.
Key Responsibilities Include:
- Provide a bestinclass level of support to our partners veterinary hospitals and Territory Partners
- Prioritize and manage inbound phone email fax and followup activity queues
- Research and resolve complicated Territory Partner and Hospital concerns including questions on policy coverage and claims
- Assist Territory Partners with reporting
- Initiate timesensitive preapprovals for Trupanion Members and hospitals
- Liaise with internal departments to assist our partners and Members
- Provide level 1 technical support for hospitals utilizing the Trupanion Express application
Experience:
- 2 years experience in Customer Service with a multiline phone system or in a contact center
- Veterinary hospital experience is a plus!
- Fluency in Spanish is a huge plus!
Compensation:
- The starting pay for this position is $20.00 an hour on a fulltime schedule.
- Along with the hourly pay Trupanion employees may be eligible for monthly bonuses based on individual or team performance.
- Trupanion may also provide Restricted Stock Units which vest over 4 years
*Cover letter highly encouraged! Wed love to hear about why this role would be a great fit for you :*
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Benefits and Perks:
- Full medical dental and vision benefits at no cost to the employee
- Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!
- Fiveweek sabbatical after five years of employment
- Open casual petfriendly and fun office environment
- Free medical health insurance for your pet 1 dog or cat)
- Paid time off to volunteer at nonprofit organizations
- Seattle Office Amenities: Free onsite gym free dog walking services for office pets during business hours free parking and paid ORCA cards.
For more information about Trupanion visit https://trupanion/about
Learn more about how Trupanion has revolutionized our industry and the reimbursement model: is an equalopportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds abilities perspectives and skills.
We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process perform essential job functions and receive other benefits and privileges of employment. Please contact us to request accommodations.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
