HR Associate Benefits Onboarding Offboarding

Position Summary

The Human Resources Associate serves in an administrative role within the ASU provides functional support to employees within the MDO clusters and other assigned departments. This is a resultsoriented position focused on a variety of HR tasks that enhance and improve the MDOs operations.  Assignments are received from carried out for and reported to the Human Resources Deputy Manager.

Essential Functions

Oversee and manage the full scope of employee benefits programs for our organization including health dental vision life insurance Family and Medical Leave Act (FMLA) pension plans retirement programs and ADA compliance. The Benefits Manager will be responsible for ensuring that all benefits programs are administered efficiently in compliance with regulations and aligned with organizational goals. This position will serve as a key point of contact for 1100 employees regarding their benefits providing exceptional service and ensuring clarity on plan provisions eligibility and enrollment processes.

Duties include but not limited to:

• Manage all aspects of benefits enrollment including health dental vision life insurance disability and other voluntary benefits. Ensure accurate and timely processing of enrollments life status changes and separations.
• Provide guidance to employees on benefits records in the HRIS system (Oracle) and ensure any updates or changes are accurately reflected.
• Serve as the primary point of contact for employees benefits FMLA ADA and retirement inquiries providing exceptional customer service and clear guidance.
• Act as a liaison between employees and Health & Welfare providers to resolve any claim issues plan changes or discrepancies. Review benefit plan rules premium updates and work processes.
• Oversee the annual open enrollment process including communication planning and of benefitsrelated events and initiatives.
• Handle inquiries and reporting related to Flexible Spending Accounts (FSAs).
• Assist in developing and updating employee benefit communication materials policies procedures and forms to ensure clarity and transparency.
• Respond to inquiries regarding retirement plan enrollments contributions and plan changes. Work closely with payroll to ensure proper application of pension deductions.
• Administer FMLA leave requests in compliance with federal and state regulations. Ensure all records are accurately maintained and monitor leave usage.
• Communicate FMLA rights and responsibilities to employees and ensure necessary documentation is submitted.
• Work to ensure FMLA leave is appropriately coordinated with other company leave policies.
• Provide employees with information about pension benefits eligibility and distribution options.
• Assist with accommodations for employees with disabilities ensuring the companys compliance with the Americans with Disabilities Act (ADA).
• Work closely with employees and management to address accommodation requests and develop reasonable solutions.
• Maintain knowledge of ADA regulations and state laws to ensure ongoing compliance.
• Coordinate and conduct benefitsrelated training sessions for employees and managers to ensure they understand how to access and utilize their benefits.
• Ensure compliance with federal state and local regulations related to benefits including FMLA ADA COBRA HIPAA and others.
• Prepare and submit required reports to regulatory agencies and management including compliancerelated documentation and audits.
• Administer all leaveofabsence requests including reviewing and processing submitted documentation. Manage departmental FMLA determining eligibility and conducting audits.
• Support with Oracle transactions related to hiring terminations and employee grade steps as needed.
• Assist the Human Resources Deputy Manager with various special projects and provide guidance on benefitrelated matters.

Competencies Knowledge Skills and Abilities

• Proficiency in HRIS systems especially Oracle and Microsoft Office Suite
• Ability to manage multiple tasks and projects with a high degree of accuracy and attention to detail.
• Flexibility to both work independently and with the capacity to collaborate across diverse teams and city departments
• Strong interpersonal communication and customer service skills
• Indepth knowledge of federal and state regulations regarding FMLA ADA COBRA HIPAA ERISA and other employee benefit laws.
• Experience in pension and retirement plan administration is highly preferred.

Qualifications :

• Associate degree or bachelors degree in human resources or equivalent field of study required. 
• A minimum of 3 years of experience in benefits administration with a focus on FMLA ADA pension and retirement programs.
• Three five years experience in human resources or equivalent combination of training and experience.
• Experience working in a large governmental environment preferred.

Additional Information :

TO APPLY: Interested candidates must submit a cover letter and resume.

Salary Range: $60000 $75000 

Discover the Perks of Being a City of Philadelphia Employee:

• Transportation: City employees get unlimited FREE public transportation all year long through SEPTAs Key Advantage program. Employees can ride on SEPTA buses subways trolleys and regional rail for their daily commute and more.
• Parental Benefits: The City offers its employees 8 weeks of paid parental leave.
• We offer Comprehensive health coverage for employees and their eligible dependents.
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation sick leave and holidays
• Generous retirement savings options are available
• Pay off your student loans faster As a qualifying employer City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
• Unlock Tuition Discounts and Scholarships The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10 to 40 on your educational expenses extending not only to City employees but in some cases spouse and dependents too!

Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial wellbeing and personal growth!

*The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22 2023 vaccinations are no longer required for new employees that work in nonmedical nonemergency or patient facing positions with the City of Philadelphia. As a result only employees in positions providing services that  are patientfacing medical care (ex: Nurses doctors emergency medical personnel) must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race ethnicity color sex sexual orientation gender identity religion national origin ancestry age disability marital status familial status genetic information or domestic or sexual violence victim status. If you believe you were discriminated against call the Philadelphia Commission on Human Relations ator send an email to

For more information go to: Human Relations Website: Work :

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