Data Center Operations Technician

AWS Infrastructure Services owns the design planning delivery and operation of all AWS global infrastructure. In other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help. Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The Data Center Operations team is looking for Data Center Technicians to join our expanding Infrastructure Operations team. Data Center Technicians are the primary resolver and troubleshoot and solve a range of datacenter infrastructure issues including but not limited to: hardware fiber networking and related problems.

If you would like to use IT principles like computer architecture and the OSI model (Open Systems Interconnection Model) and apply them to finding solutions to problems wed like to meet you. Your work will help to maintain one of the worlds largest information system infrastructures.

Key job responsibilities
We are committed to developing a diverse workforce and we are even more committed to working with you to make that happen. Depending on the type of job you will be required to engage in physical data center activities with or without reasonable accommodation. This includes all tasks associated with planning and tracking capacity rack deployment rack cabling hardware and software troubleshooting and rack decommissioning.
These activities include the following:
Lifting and moving material up to 40 pounds each
Working in cramped and/or elevated locations
Bending lifting stretching and reaching
Standing and walking for up to 8 hours a day
Ascending and descending ladders stairs and gangways safely and without limitation
Work in a noisy environment
Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts).

A day in the life
Our Data Center Technician professionals who have industryleading technical abilities and demonstrate a breadth of knowledge while they:
Take ownership of technical issues brought by their customer base engaging other teams when needed to drive resolution
Show a strong aptitude for troubleshooting and problem solving
Solve problems at their root and step back to understand the broader context
Maintain service level agreements through the implementation of proactive issue detection and reporting
Are biased to act in the absence of direction or support
Improve effectiveness through process innovation
You will be required to work shift work that will include days/nights/weekends/holidays.


About the team
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.

Inclusive Team Culture
AWS values curiosity and connection. Our employeeled and companysponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.


Associates degree in ITrelated field or equivalent professional or military experience
2 years of experience with server hardware
1 years of experience with UNIX/Linux operating systems

Handson experience with one or more of the follow hardware platforms (e.g. Dell HP) is a plus.
Networking experience with CCNA and/or Network certifications is a plus.
Previous experience working in a Data Center environment (racking & stacking gear cable management hot & cold aisle containment).
Associates degree in ITrelated field plus two years of progressively responsible experience preferred.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.