Manager Lockbox Deposit Operations
Manager Lockbox Deposit Operations
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
At FNBO our employees are the heart of our storyand were committed to their success! Please see below the details of this career opportunity and how it fits into our organizations success.
Our Modern Flexible Workplace:
Summary of the Job:
About This Role:
Process & Procedures: Responsible for the development testing and implementation of quality controls production goals new methodologies and system enhancements. Identify and escalate business risks and efficiencies resulting from an activity being performed within a department.
- Manage in the review and assessment of team adherence to standard operating procedures and all pertinent regulations.
- Develop and maintain comprehensive job knowledge. Coordinate or provide onthejob training (OJT) for all department job functions.
- Responsible for updates recommended changes enforcement and distribution.
- Serve as an escalation point for team members for situations not addressed within the standard operating procedures.
- Perform any monthly or yearly DR testing. Ensuring all controls are working and performing as a live production environment.
People: Monitor coach and recommend additional training solutions for team members to maintain or exceed established standards of productivity quality of customer interactions and accuracy of customer transactions.
- Collect document and submit examples of personal effectiveness of team members to support the development of meaningful and valuable PEA(s).
- Provide input for capacity planning management of schedules (PTO) and some coaching/feedback with team members.
- Coordinate or perform training for new team members and crosstraining for existing team members.
Right Person Right Role: Identify and select the right people for the role. Aligns employee strengths skills knowledge and abilities to ensure goals are met.
Communicate Clear Expectations with Measurable Outcomes:Develops and articulates actionable and attainable expectations / goals for team members by providing context big picture and defining what success looks like
Work coordination: Identify opportunities and allocate team resources effectively regarding daytoday functions and responsibilities to achieve the highest levels of quality efficiency and performance.
- Ensure weekly work schedules reflect proper coverage to effectively maintain production levels.
- Perform daily department functions as needed. Complete special projects as assigned within allotted time.
- Research complex customer issues escalated by team members and resolve in a timely manner.
- Assist department manager by representing the team in business partner and project meetings.
- Coordinate or provide compiled department production reporting information regarding volumes quality trends and escalations.
Understand and comply with the Banks BSA/AML Program; adhere to all bank policy laws and regulations applicable to role.
- Complying with the Banks Customer Identification Program and Customer Due Diligence Policy.
- Identifying monitoring and reporting suspicious activity.
- Completing BSA/AML and other assigned training promptly as directed by management.
- Report all compliance issues violations of law or regulations in accordance with the steps defined in the FNO Compliance Accountability Program.
- Remain up to date on regulatory changes via online provider newsletters attending seminars training and bulletins from regulators or other applicable agencies.
Demonstrate professional behavior and promote positive working relationships.
- Practice the FNNI Operating Philosophy and FN Operations values support goals and strategic plan.
- Employ and promote a strong work ethic encouragement and positive feedback to team members.
- Maintain constructive working relationships engage in open communication and demonstrate commitment dependability and respect for team members.
Demonstrate regular and predictable attendance punctuality and adherence to agree upon schedule.
- Project a professional image in dress manner communication and focus.
- Exercise a willingness to be a resource to colleagues.
- Respond to internal and external customer inquiries in a professional positive and friendly manner.
- Be accountable for continuous best efforts to complete the job assigned.
In line with the role Attributes for this position which is Managerial Attributes on the following
- Delegation Developing People Inspiring & Motivating Others Resource Optimization and Team Development.
The Ideal Candidate for This Role:
Required:
High school graduate or GED.
Supervisory/leadership experience
Excellent verbal and written skills.
Excellent time management skills
Ability to define problems establish facts and draw valid conclusions.
Focus on attention to detail and accuracy.
Ability to multitask as needed.
Working knowledge of Microsoft Office suite of products.
Desired:
Working knowledge of Retail Lockbox Processing functions
Bachelors degree in business related field.
Knowledge of diverse banking products and processes.
Previous experience writing presenting and facilitating the training of policies procedures and best practices.
Compensation:
Compensation range (base pay): $50998.00$84148.00
This role may have a specific starting pay within this range.
Final compensation offer to candidate may vary from posted hiring range based upon work experience education and/or skill level.
Benefits Overview:
We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and worklife balance we offer benefits to match your needs:
Medical Dental Vision Insurance
401k With Matching Contributions
Time Off Programs
Health Savings Account (HSA)/Dependent Care
Employee Banking
Growth Opportunities
Tuition Assistance
ShortTerm/LongTerm Disability Insurance
Learn more about FNBO benefits here: additional information regarding compensation and benefits email FNBO at . To ensure you receive a response include the number of this job (listed below) in the subject line of your message.
Job number: REqual Opportunity & Belonging:
FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued recognized and empowered to be their authentic selvesno matter their role or where they are in their journey.
FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.
Click here to download EEO is The Law SelfPrint Poster
Click here to download EEO is The Law Supplement for Federal Contractors
Click here to download EEO is The Law GINA Supplement
FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer Member FDIC
FNBO follows federal law regarding the use of (this applies to all nonCalifornia applicants)
Application Deadline:
All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.
Required Experience:
Manager
Employment Type
Full-Time
