Deployment Ramp-up Engineer Mechatronics Sustainable Packaging Customer Experience
Deployment Ramp-up Engineer Mechatronics Sustainable Packaging Customer Experience
Posted on :
15-03-2025
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1 Vacancy
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Job Description
Amazon is at the forefront of innovation within the space of fulfillment technology and robotics. We are
seeking an innovative and solutionsoriented Operations Engineer to be a part of our global effort to
develop and deliver the next generation of worldclass technology systems inside our fulfillment centers.
In the Mechatronics & Sustainable Packaging Customer Experience organization we have the unique
role and privilege to work backwards from our customer needs and represent their voice through the
entire products lifecycle (from product development to deployment to support & service) embodying
Amazons leadership principle: Customer Obsession. We raise the bar on the readiness of new
technologies in deployment and on the performance of those already in production; our mission is to
transform standalone workcells into endtoend integrated solutions that are safe easytooperate
easytomaintain easytodeploy and easytoservice.
This position is responsible for the schedule scope and cost planning for large scale fulfillment
technology and robotics projects into both live and new fulfillment centers across Europe. As an
operations engineer your primary role is to own the coordination and of installation
commissioning and performance ramp up of the product in the field allowing the engineering and
product team to focus on the system performance improvement and optimization. In parallel to the
you will be responsible for driving continuous improvement ideas into both the deployment
cycle time (safety quality and productivity) and will be responsible for detailing engineering design
improvements to the hardware engineering and product teams to simplify the installation. This role will
require the ability to build relationships and capture and synthesize the voice of the customer.
Come help us make history!
Flexible locations across the EU (Italy Germany Spain and France) and the UK.
Key job responsibilities
You will manage the development of project plans and technical solutions which may be defined
You will Influence internal and external partner teams and suppliers
You will own the tactical planning on the installation of difficult crossfunctional projects with considerable impact across the functions of schedule scope cost and product performance. Projects may span organizations or geographies in support of a business objective and includes the management of contractors and vendors
You will support the strategy of your program/product for annual planning of resources and budget defining deployment plans of record and continuous improvement goals. This includes setting standards driving mechanisms and delivering efficiencies across both deployment and machine performance based on your own observations and the voice of the customer
You will own communication of program and performance both verbally and in writing consolidating inputs across multiple internal crossfunctional business teams
This is a travelbased role and you will be expected to travel to meet the requirements of your
projects across Europe upwards of 90 or more
A day in the life
In this role you will be focused on two primary lines of effort. The first is deployment project management and the second is product ramp up support. On a daily basis you will be expected to collaborate with hardware engineering technical program and product managers and internal customers including site maintenance and operations teams to ensure the product you are deploying is both ready for deployment and capable of achieving the business requirements. You will travel to your project sites collaborate both virtually and in person to ensure all business stakeholders are aligned on program status. You will manage the day to day project scheduling and budget management and work
on continuous improvement activities to improve the projects in your space. You will spend time with mentors and your manager to develop your professional skills and collaborate amongst your team to move the needle on the services you are accountable for.
About the team
The CX (Customer Experience) team within Mechatronics & Sustainable Packaging
works backwards from Internal Customer insights to 1 Validate 2 Deploy and 3 Support MSP
solutions globally maximizing solutions readiness and customer satisfaction. MSP CX maintains unified
accountability in the field towards our internal Customers (Maintenance Operations ACES Process
Engineering GES Ops Engineering etc. enabling vertical integration and lifecycle management of MSP
solutions across 3 pillars: 1 Quality Assurance 2 Deployment & Rampup and 3 Support. 1 MSP CX
Quality Assurance is a new team under establishment that will own qualifying and testing MSP solutions
and validating they are ready to launch; it will adopt a comprehensive and continuous approach to
qualification beginning at the earliest stages of ones lifecycle to represent Customer requirements and
continues through all future changes towards the latest stage of deprecation working backwards from
Customer needs. This team will tightly partner both within MSP (with the product development and
scale teams) and outside MSP (with Ops RME PE ACES GES etc.. 2 MSP CX Deployment & Rampup
leads onsite implementation activities providing continuity from early fieldAlphas/prototypes through
Betas and up to General Availability (GA) through the first few months of site rampup. 3 MSP CX
Support provides Technical Safety Operations and Maintenance Support for MSP solutions that have
graduated to Production.
Bachelors degree in Engineering (Mechanical or Electrical Engineering) or other STEM field degrees
Experience and strong technical background in relevant fields of automated or nonautomated material handling equipment
Experience directly managing and responsible for multiple large projects
Experience with Microsoft Office products and applications
Experience using CAD software (AutoCAD REVIT BIM 360 etc.
Ability to travel upwards of 90
Masters degree in engineering mechanical operations supply chain business administration or equivalent STEM field
Experience in Logistics Distribution or Fulfillment processes
Experience in Six Sigma Lean manufacturing or other operations engineer tools
Demonstrated design and/or implementation experience with integrated automation solutions such as material handling systems highspeed packaging lines or manufacturing lines.
Experience with benchmarking technical equipment and metrics
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect use and transfer the personal data of our candidates.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
seeking an innovative and solutionsoriented Operations Engineer to be a part of our global effort to
develop and deliver the next generation of worldclass technology systems inside our fulfillment centers.
In the Mechatronics & Sustainable Packaging Customer Experience organization we have the unique
role and privilege to work backwards from our customer needs and represent their voice through the
entire products lifecycle (from product development to deployment to support & service) embodying
Amazons leadership principle: Customer Obsession. We raise the bar on the readiness of new
technologies in deployment and on the performance of those already in production; our mission is to
transform standalone workcells into endtoend integrated solutions that are safe easytooperate
easytomaintain easytodeploy and easytoservice.
This position is responsible for the schedule scope and cost planning for large scale fulfillment
technology and robotics projects into both live and new fulfillment centers across Europe. As an
operations engineer your primary role is to own the coordination and of installation
commissioning and performance ramp up of the product in the field allowing the engineering and
product team to focus on the system performance improvement and optimization. In parallel to the
you will be responsible for driving continuous improvement ideas into both the deployment
cycle time (safety quality and productivity) and will be responsible for detailing engineering design
improvements to the hardware engineering and product teams to simplify the installation. This role will
require the ability to build relationships and capture and synthesize the voice of the customer.
Come help us make history!
Flexible locations across the EU (Italy Germany Spain and France) and the UK.
Key job responsibilities
You will manage the development of project plans and technical solutions which may be defined
You will Influence internal and external partner teams and suppliers
You will own the tactical planning on the installation of difficult crossfunctional projects with considerable impact across the functions of schedule scope cost and product performance. Projects may span organizations or geographies in support of a business objective and includes the management of contractors and vendors
You will support the strategy of your program/product for annual planning of resources and budget defining deployment plans of record and continuous improvement goals. This includes setting standards driving mechanisms and delivering efficiencies across both deployment and machine performance based on your own observations and the voice of the customer
You will own communication of program and performance both verbally and in writing consolidating inputs across multiple internal crossfunctional business teams
This is a travelbased role and you will be expected to travel to meet the requirements of your
projects across Europe upwards of 90 or more
A day in the life
In this role you will be focused on two primary lines of effort. The first is deployment project management and the second is product ramp up support. On a daily basis you will be expected to collaborate with hardware engineering technical program and product managers and internal customers including site maintenance and operations teams to ensure the product you are deploying is both ready for deployment and capable of achieving the business requirements. You will travel to your project sites collaborate both virtually and in person to ensure all business stakeholders are aligned on program status. You will manage the day to day project scheduling and budget management and work
on continuous improvement activities to improve the projects in your space. You will spend time with mentors and your manager to develop your professional skills and collaborate amongst your team to move the needle on the services you are accountable for.
About the team
The CX (Customer Experience) team within Mechatronics & Sustainable Packaging
works backwards from Internal Customer insights to 1 Validate 2 Deploy and 3 Support MSP
solutions globally maximizing solutions readiness and customer satisfaction. MSP CX maintains unified
accountability in the field towards our internal Customers (Maintenance Operations ACES Process
Engineering GES Ops Engineering etc. enabling vertical integration and lifecycle management of MSP
solutions across 3 pillars: 1 Quality Assurance 2 Deployment & Rampup and 3 Support. 1 MSP CX
Quality Assurance is a new team under establishment that will own qualifying and testing MSP solutions
and validating they are ready to launch; it will adopt a comprehensive and continuous approach to
qualification beginning at the earliest stages of ones lifecycle to represent Customer requirements and
continues through all future changes towards the latest stage of deprecation working backwards from
Customer needs. This team will tightly partner both within MSP (with the product development and
scale teams) and outside MSP (with Ops RME PE ACES GES etc.. 2 MSP CX Deployment & Rampup
leads onsite implementation activities providing continuity from early fieldAlphas/prototypes through
Betas and up to General Availability (GA) through the first few months of site rampup. 3 MSP CX
Support provides Technical Safety Operations and Maintenance Support for MSP solutions that have
graduated to Production.
Bachelors degree in Engineering (Mechanical or Electrical Engineering) or other STEM field degrees
Experience and strong technical background in relevant fields of automated or nonautomated material handling equipment
Experience directly managing and responsible for multiple large projects
Experience with Microsoft Office products and applications
Experience using CAD software (AutoCAD REVIT BIM 360 etc.
Ability to travel upwards of 90
Masters degree in engineering mechanical operations supply chain business administration or equivalent STEM field
Experience in Logistics Distribution or Fulfillment processes
Experience in Six Sigma Lean manufacturing or other operations engineer tools
Demonstrated design and/or implementation experience with integrated automation solutions such as material handling systems highspeed packaging lines or manufacturing lines.
Experience with benchmarking technical equipment and metrics
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect use and transfer the personal data of our candidates.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employment Type
Full-Time
Key Skills
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