Program Coordinator - Office of the Registrar
Program Coordinator - Office of the Registrar
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Job Description
Position Summary
Under general supervision from the Assistant Director the Program Coordinator is a frontline position and the first point of contact for all inquiries in the Office of the Registrar. This position provides inclusive professional customer service in all modalities (inperson phone email virtual) while delivering information regarding college admissions enrollment student records and other college services resources and programs. Following established processes regulations and policies this position interprets the needs of customers and implements services ensuring customers are provided the correct information to complete admissions enrollment and records transactions. Student information must be kept confidential as outlined by FERPA as well as college policies and procedures. Must be customer focused patient detailoriented and able to effectively communicate with customers and other staff/faculty.
ABOUT THE COLLEGE:
Green River Colleges student body is made up of approximately 41 Academic Transfer students 34 ProfessionalTechnical students 15 Adult Basic Education student and 3 Applied Bachelor degrees. Green River College has four campuses including the main campus in Auburn Washington with satellite campuses in Kent downtown Auburn and Enumclaw. Green River programs serve high school graduates Running Start students (dual enrollment in local high schools and the college) those seeking retraining for the workforce international students students learning English and Continuing Education students. Green Rivers service areas are increasingly ethnically diverse comprising African Americans African immigrants Asian Americans Asians Latinx Native Americans Pacific Islanders and Middle Eastern Americans among other communities.
COMMITMENT TO DIVERSITY EQUITY AND INCLUSION:
We commit to be an antiracist institution where all students faculty and staff receive the access resources and services needed to achieve their educational career and personal goals. Green River College makes social and economic justice equity and inclusion our highest priorities.
The Green River College definition of equity encompasses all identities including but not limited to race ethnicity economic status gender identity sexual identity disability religion/spirituality immigration status age and culture. We understand individual needs vary widely and the effects of discrimination and historical oppression must be taken into account while aiming for equitable opportunities and outcomes for all.Position Responsibilities
Customer Service Duties:
- Provide inclusive equitable and professional customer service to students staff faculty and community members
Answer and assist customers in all modalities: inperson phones email and virtually
Provide options and help customers locate needed information
- Collect and process documents in a timely manner
Admissions and Enrollment Duties:
- Process Admissions applications for domestic students including new running start returning transitional studies daily
- Be knowledgeable of and use the College website ctcLink catalog and student handbook to assist customers
- Explain college policies procedures and program information in a friendly caring and informative manner
- Develop and maintain a working knowledge of the services provided by departments within the Student Affairs and Instructional areas of the college in order to respond to and/or refer inquiries appropriately and accurately
- Distribute information in compliance with FERPA SBCTC and GRC policies procedures and guidelines
- Process waitlist reports and notify students
- Scan and file documents
- Open and distribute mail scan when necessary
- Provide support to parttime hourly and workstudy staff
- Projects and other related duties as assigned
Diversity Equity and Inclusion Responsibilities:
Maintain productive work relationships while considering multiple perspectives.
Demonstrates awareness of others social identities (e.g. race gender disability status religion etc. and their relevance in the workplace.
Resolves crosscultural conflicts effectively.
Articulate the department and divisions commitment to diversity equity and inclusion and the reasons for its importance.
Promote a respectful diverse equitable and inclusive work environment in which concerns are addressed effectively.
Form respectful relationships with individuals and organizations representing diverse constituencies
Seek regular input to better understand diversity equity and inclusion issues
Promotes a collaborative workplace climate that recognizes celebrates and rewards diversity equity and inclusion.
Recognizes and addresses incidents of explicit and implicit bias in the workplace.
Holds team members accountable for problematic behavior.
Be and remain actively involved in advancing diversity equity inclusion and racial justice and equity in projects and teams to include active participation in workshops discussions and learning opportunities.
Related duties as required to support the goals objectives and mission of the department division and college.
Qualifications
Minimum Qualifications:
- High school graduate or equivalent
- Two 2 years experience or equivalent education/experience
- Attention to detail required
- Demonstrated competency in and verbal communication interpersonal skills and the ability to work positively with stakeholders from other offices/departments
- Ability to troubleshoot research resolve and recall information required
- Ability to multitask and remain customerfocused in a hightraffic environment
- Expertise in MS Office specifically Word Excel SharePoint and Teams
Preferred Qualifications:- Associates degree
- Prior PeopleSoft experience
- Previous work experience with federal and/or state admissions enrollment and residency rules regulations and policies
- Bilingual in one of the top 5 languages in Green Rivers service area: Spanish Vietnamese Chinese Mandarin Russian or Ukrainian
Supplemental Information
Working Conditions:- Must have the ability to sit or stand for prolonged period of time at a desk/computer workstation
- Frequent repetitive arm hand and finger motions
- Frequent use of computer and exposure to terminal screen in performing work assignments
- Work in an office setting with frequent interruptions
- Nondiscrimination
Ethics
Child Abuse and Neglect
Safety Orientation
Title IX
FERPA
- ctcLink
All offers of employment are subject to background checks. (Prior to a new hire a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the position.
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law RCW 28B.112.080.
Green River College is a tobacco free campus. For more information on the tobacco policy please visit the following link: Clery Statement: Notice of Availability of Annual Security and Fire Safety Report Green River Colleges Annual Safety and Fire Report is available online at containing mandated information about current campus policies concerning safety and security issues required statistics and other related information for the past three calendar obtain a paper copy of the report please call.
The following person has been designated to handle inquiries regarding the nondiscrimination policies: Executive Director of Human Resources 12401 SE 320th Street Auburn WA.
To request disability accommodation in the application process contact the Disability Support Services atext. 2631; TTY.
Equal Opportunity Employer and Statement of NonDiscrimination: Green River College does not discriminate on the basis of race color national origin citizenship or immigration status age perceived or actual sensory physical or mental disability pregnancy genetic information gender sexual orientation gender identity marital status creed religion honorably discharged veteran or military status or the use of a trained guide dog or service animal.
Green River College prohibits discrimination on the basis of sex including sexbased harassment and sex discrimination in any education program or activity that it operates as required by Title IX and its regulations including in admission and employment. Inquiries about Title IX may be referred to Green River Colleges Title IX Coordinator the U.S. Department of Educations Office for Civil Rights or both.
Reporting
Any employee student applicant or visitor who believes that he she or they have been the subject of discrimination or harassment should report the incident or incidents to the Colleges appropriate Title IX Coordinator identified below. If the complaint is against that Coordinator the complainant should report the matter to the Presidents office for referral to an alternate designee.
For students/employees/public/visitors/applicants:
Korland Simmons Title IX Coordinator Equity Diversity Inclusion- Email:
Required Experience:
IC
Employment Type
Full-Time
