Customer Service Quality Engineer
Customer Service Quality Engineer
Posted on :
15-03-2025
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1 Vacancy
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Job Description
Dematic a leading provider of materials handling solutions is looking for an experienced Quality Engineer to join our team and support Customer Service organization in EMEA.
As Customer Service Quality Engineer you will embody a high level of expertise and leadership within your scope. You will be a selforganized able to work autonomously providing updates to leadership and the quality team regularly. Your role involves partnering with and influencing others through all levels of the organization to drive actions and quality improvements for our customers.
You will leverage your extensive knowledge and strong understanding in quality technical leadership to support the business. You will demonstrate the ability to be selfreliant decisive and capable of independently leading root cause analyses (RCAs) for standard risk and complex issues. In this role you will be expected to guide and mentor less experienced colleagues playing a pivotal role in upholding and promoting quality standards across the organization.
The focus of your role will be to support the Customer Service teams with the management of Quality issues with our products and solutions. Leading Quality activities for identification of Root Cause and implementation of continuous Improvement activities. You will facilitate the close out of issues by engaging with key stakeholders across the organization including Safety Manufacturing R&D engineering installation etc.
As Customer Service Quality Engineer you will embody a high level of expertise and leadership within your scope. You will be a selforganized able to work autonomously providing updates to leadership and the quality team regularly. Your role involves partnering with and influencing others through all levels of the organization to drive actions and quality improvements for our customers.
You will leverage your extensive knowledge and strong understanding in quality technical leadership to support the business. You will demonstrate the ability to be selfreliant decisive and capable of independently leading root cause analyses (RCAs) for standard risk and complex issues. In this role you will be expected to guide and mentor less experienced colleagues playing a pivotal role in upholding and promoting quality standards across the organization.
The focus of your role will be to support the Customer Service teams with the management of Quality issues with our products and solutions. Leading Quality activities for identification of Root Cause and implementation of continuous Improvement activities. You will facilitate the close out of issues by engaging with key stakeholders across the organization including Safety Manufacturing R&D engineering installation etc.
What we offer:
Career Development
Competitive Compensation And Benefits
Pay Transparency
Global Opportunities
Learn More Here: Dematic:
Dematic is a global leader in intelligent intralogistics and material handling solutions. With a rich history of innovation and a commitment to excellence we provide cuttingedge technology and expertise to optimize our clients supply chains. We offer an inclusive and collaborative work environment where employees can thrive and make a meaningful impact.
Tasks and Qualifications:
Key Responsibilities:
- Utilize advanced data analytics to dissect and prioritize issues applying Pareto analysis to distill trends and guide decisionmaking.
- Independently conduct root cause analysis sessions to unravel and resolve standard risk and complexity issues setting the stage for systematic quality improvements.
- Spearhead the implementation of corrective and preventive actions derived from RCAs ensuring sustainable enhancements in quality and performance.
- Serve as an expert resource and mentor for colleagues with less experience fostering a learning environment and knowledge sharing.
- Effectively communicate key takeaways and best practices across the organization enhancing the overall quality framework and processes.
- Represent customer interests and perspectives ensuring their needs are central to our strategic and operational plans.
- Conduct site visits to deepen understanding of operational issues and strengthen relationships with business unit stakeholders.
Experience & Requirements:
- Experience in managing the quality of multiple large scale complex projects in a fastpaced environment.
- Preferred 5 years of leadership experience in high growth fastpaced environment; demonstrated leadership capabilities that align with Dematic and KION Core Values.
- Relevant experience in the use of improvement tools such as Lean SS 5S Value Stream/Process Mapping Kaizen Design of Experiments and/or other similar tools.
- Proven experience driving an effective corrective action system.
- Ability to travel to customer sites up to 25 of the time as necessary.
Skills & Capabilities Required:
- Demonstrated ability to write technical reports and oversee quality audits.
- Established proficiency in quality improvement methodologies such as RCA A3 and 8D.
- Exceptional interpersonal and communication skills.
- Advanced capabilities in MS Office Suite and statistical analysis tools like Minitab.
- Comprehensive understanding of quality tools including DFMEA PFMEA Control Plans GR&R Capability Studies and Inspection Plans.
Education & Certifications:
- Bachelors degree in a Technical/Engineering discipline or 10 years of relevant experience without a degree in a similar role focused on problemsolving and quality improvement.
- Lean Six Sigma Black Belt or Green Belt certification preferred.
- Certified Quality Engineer or Certified Manager of Quality/Organization Excellence strongly preferred.
- Project Management experience preferred.
Employment Type
Full-Time
Key Skills
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