Product Manager - Delivery Experience Post - Purchase
Product Manager - Delivery Experience Post - Purchase
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
A hybrid work model requires 12 days a week in the office.
At Delivery Experience we build the technology we need to make Allegro deliveries easy cheap quick and reliable. We take care of the critical services along the Allegro purchase & postpurchase pathway and merchant experience regarding delivery. We build the new logistics tools enabling the development of Allegros own logistics infrastructure as well as a cooperation with external logistics carriers.
Are you passionate about enhancing customer experiences and driving competitive success in the delivery experience Join our team to make a significant impact!
Key responsible for your role:
Creating and executing logistic product strategies for the postpurchase customer experience.
Ensure a seamless customer journey through our logistics post purchase processes.
Build awareness of key initiatives within our logistics products in international markets
Collaborate with external logistic partners to amplify your products
We are looking for people who:
You have documented experience in managing products throughout their lifecycle (ecommerce experience preferred).
You understand logistics processes and/or have experience with logistics products.
You have experience in creating products in collaboration with engineering teams working in Scrum or Kanban.
You possess excellent communication skills and can effectively collaborate with various teams.
You think analytically and can work with data.
You are eager to develop learn and improve even from mistakes.
You can prioritize and make datadriven decisions.
You can view the product from the perspective of users (sellers and buyers).
You know English at a minimum of B2 level.
In your daily work you will handle the following tasks:
Designing and implementing new solutions for post purchase logistic products
Monitoring and analyzing data for logistic products identifying areas for improvement
Collaborating with customer service and logistics teams to resolve complex returns and complaints issues
Staying uptodate on industry trends and best practices for returns and complaints management
Collaborate with external logistic partners for developing and maintaining products
Delivering new products processes and services developing existing ones in cooperation with stakeholders data analysts and other Product Managers
Business analysis based on business requirements creating possible solutions and implementing variants; identifying planning and facilitating all dependencies needed to deliver the product
Setting meaningful KPIs showing products performance
Building roadmaps and predictable development process together with Tech Leads/Engineers/Business analysts
Managing estimates and deadlines identifying project risks and proper communication and mitigation of these risks
Being the Single Point of Contact for the products he/she is responsible for: knowing product from the scratch and being able to answer complex questions about the product
Effective negotiation in cooperation with peers and business stakeholders in order to deliver the product/feature delivering maximum value
Facilitate communication across different teams and stakeholders to align objectives and ensure everyone is on the same page
What we offer:
A hybrid work model that you will agree on with your leader and the team. We have welllocated offices (with fully equipped kitchens and bicycle parking facilities) and excellent working tools (heightadjustable desks interactive conference rooms)
Long term discretionary incentive plan based on shares
Annual bonus up to 10 of the annual salary gross (depending on your annual assessment and the companys results)
A wide selection of fringe benefits in a cafeteria plan you choose what you like (e.g. medical sports or lunch packages insurance purchase vouchers)
English classes that we pay for related to the specific nature of your job
16 or 14 MacBook Pro with M1 processor and 32GB RAM or a corresponding Dell with Windows (if you dont like Macs) and other gadgets that you may need
Working in a team you can always count on we have on board topclass specialists and experts in their areas of expertise
A high degree of autonomy in terms of organizing your teams work; we encourage you to develop continuously and try out new things
Hackathons team tourism training budget and an internal educational platform MindUp (including training courses on work organization means of communications motivation to work and various technologies and subjectmatter issues)
If you want to learn more check it out
Why is it worth working with us:
You work with firstclass experts who are eager to share their knowledge
The flow of our knowhow within the company is really smooth!
This is a great opportunity to join a team passionate about building customer engagement and technology
The IT team is made up of over 2000 members who have shared their knowledge at multiple conferences such as Devoxx Confitura Geecon and cocreate a blog:
Your ideas and suggestions for improvement will always be listened to attentively
Your decisions make a difference and shape one of the leading ecommerce in Europe. No wonder since our platform handles over 30 million searches daily.
This may also be of interest to you:
Allegro Tech Podcast in your CV and see why it is #dobrzetuby #goodtobehere)
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
