Associate - Customer Service Chat Process
Associate - Customer Service Chat Process
Posted on :
08-03-2025
Employer Active
1 Vacancy
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Job Description
Key Responsibilities:
- Handling customer queries on Web Chat Emails and Social Media
- Educate current and potential customers with product and service information
- Maintain accurate customer records
- Identify and escalate priority issues to the Team Leader and Ops Team
- Actively participate in team meetings
Key Performance Indicators:
- Handle all queries in a polite professional manner
- Probe and troubleshoot customer queries and provide a suitable and satisfactory solution
- Educate customers on services and processes
- Escalate any issues to the Team Leader
- Achieve agreed KPIs and Objectives
- Adhere strictly to shift schedules
- Adhere to laid down internal policies procedures and processes
- Work collaboratively with the team
kindly add you resume on the below link:
:
- A Bachelors degree from any stream if a Fresher
- Minimum HSC with a minimum of 1 year of relevant experience
- Passionate about customer care
- Good typing skill
- Fluent in written and spoken English
- Able to work well under pressure and under minimum supervision
- A fast learner who is able to work with set targets
- Must be time flexible and able to work in a rotational shift system including Public holidays and weekends
Additional Information :
- IT Asset provided
- 5 Days working
- Paid leaves of 21 days (excluding 12 public holidays)
- Health and Life Insurance
- Annual Bonus
- Night Shift Allowance
- Overtime Payment
- Referral Hire Bonus
- Job Location: Andheri East Near JB Nagar Metro Station
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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