Service Engineer Trainee
Service Engineer Trainee
Posted on :
08-03-2025
Employer Active
1 Vacancy
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Job Description
- Serve as the main point of contact for customers and provide direct support for laser machines through phone email chat and onsite visit.
- Assist personnel and customers with troubleshooting of the laser machines mechanical and electrical problems and take appropriate action to resolve customer issues.
- Track technical issues and incoming requests from customers.
- Manage schedule and follow up with customers in territory to ensure customer is optimizing the use of the lasers.
- Perform mechanical repair on laser machines at customers location and ability to determine if the repair will require special resources or parts.
- Understand layout drawings and blueprints in the installation of equipment.
- Develop and maintain a (replacement) parts list and ensure the parts are in stock by effectively communicating with relevant customers staff vendors and manufacturers.
- Identify safety issues on the machines.
- Provide customer trainings.
- Write and compose service reports and expense reports.
- Perform failure mode analyses and make upgrade recommendations.
- Assist with the final integration and commissioning of complex automation projects as needed.
- Assist with heavy mechanical moves such as loading/unloading of equipment onto trucks as needed.
- Regular travel within assigned territories.
- 75 travel required.
- Other duties as assigned.
Qualifications :
- Associate degree in mechatronic automation engineering mechanical/electrical engineering or equivalent with 2 years experience on automated CNC machines.
- Recent experience of installing repairing and diagnosing problems of automated CNC machines.
- Able to read and interpret electrical and mechanical drawings and test equipment.
- Excellent verbal and written communication skills.
- Demonstrated technical writing skills
- Proficiency in Microsoft Word Excel and remote communications.
- Proficient at working independently and as part of a team in a fastpaced environment.
- Selfdriven and responsible.
- Ability to work under pressure.
- Ability to travel as required (local and domestic).
- Ability to lift 30 kg.
- Valid Drivers License.
- Strong leadership skills.
- Highly organized.
- Meticulous attention to details.
- English or Chinese Turkish languages can be used as working languages.
- Local residence permit or working authorization in the local country are required.
Additional Information :
Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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