TMS OFFICER POST SALES ADMIN
TMS OFFICER POST SALES ADMIN
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1 Vacancy
Job Description
Your Global Career Starts Here!
Great businesses don t just park they accelerate! By merging technology efficiency and toptier service our client create seamless parking solutions that redefine urban travel. With a vision for sustainable and hasslefree city living they provide intelligent customercentric services that drive convenience forward. Their success is measured in optimized spaces smooth experiences and a future where parking is never a problem.
Job Description
As a Customer Service Representative you will play a vital role in enhancing customer experiences ensuring revenue collection and supporting seamless Traffic Monitoring Services. This role is primarily nonvoice focusing on processing account activations handling paymentrelated tasks and collaborating with stakeholders. You ll be the driving force behind operational efficiency and customer satisfaction in the car parking industry.
Shift: Shifting 6:00 AM to 3:00 PM / 7:00 AM to 4:00 PM MNL Time)
Salary: PHP 20000 to PHP 23000
Work Setup: Onsite Ortigas Hybrid after training
- Process and activate new permanent accounts.
- Administer addition requests for existing permanent accounts and advantage parkers.
- Handle inbound payment inquiries and make outbound collection calls for breaches.
- Provide customer assistance and address all inquiries promptly.
- Investigate breaches and explore all possible solutions to assist parkers effectively.
- Manage and fulfill client requests within the expected time frame.
- Adhere to the company s HR policies including Work Health and Safety (WHS) requirements.
- Process pass cancellations on existing accounts.
- Reissue lost passes and resolve issues with faulty passes.
- Build and maintain professional relationships with Car Park Area Managers Supervisors Security teams and National Control Room staff.
- Collaborate with the State CRM to maintain and update shared template files.
- Assist operations and internal audits with regular car park reviews.
- Handle incoming telephone calls and emails in accordance with process guidelines.
- Maintain and update customer service policies and procedures regularly.
- Support special projects as assigned by the TMS Team Lead.
- Perform other duties as assigned by the Supervisor.
- Complete and submit the daily workflow spreadsheet accurately.
Requirements
The Qualifications We Seek
- 6 months to 1 year of BPO experience fresh graduates are welcome to apply.
- Excellent English communication skills.
- Willing to work onsite.
- Proven ability to perform customer service duties effectively.
- Strong organizational skills and a professional attitude.
- Ability to execute assigned tasks efficiently under the supervision of a manager.
- Commitment to delivering highquality service while maintaining trust and professionalism.
- Awareness of business sustainability and its financial social and environmental impact.
- Capability to make responsible decisions within safety and compliance frameworks.
- Understanding of internal and external business environments ensuring accountability and integrity.
- Dedication to continuous personal and professional growth with a collaborative mindset.
- Alignment with the organizations core values: People First Resilience Integrity Daring and Passion.
Benefits
Exciting Perks Await!
- HMO coverage with free dependent upon regularization
- Competitive salary package
- Hybrid work arrangement
- Prime office location in Ortigas (Easy access to MRT stations restaurants and banks)
- Day shift schedule
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts and more!
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
Welcome to Emapta Philippines!
Join a team that values camaraderie excellence and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024 Emapta stands proudly alongside industry giants offering stability and exciting career opportunities. Work with global clients earn competitive compensation and thrive in a work culture centered on collaboration and innovation. We empower your success with personal and professional development opportunities in an inclusive environment. Apply now and be part of the #EmaptaEra!
The Qualifications We Seek 6 months to 1 year of BPO experience (fresh graduates are welcome to apply). Excellent English communication skills. Willing to work onsite. Proven ability to perform customer service duties effectively. Strong organizational skills and a professional attitude. Ability to execute assigned tasks efficiently under the supervision of a manager. Commitment to delivering high-quality service while maintaining trust and professionalism. Awareness of business sustainability and its financial, social, and environmental impact. Capability to make responsible decisions within safety and compliance frameworks. Understanding of internal and external business environments, ensuring accountability and integrity. Dedication to continuous personal and professional growth with a collaborative mindset. Alignment with the organization's core values: People First, Resilience, Integrity, Daring, and Passion.
Employment Type
Full Time
