Assistant General Manager
Assistant General Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Conduct employee meetings and ensuring that the employees are kept informed of policies department procedures and brand standards
- Informs team members of new programs that result in an increased level of guest satisfaction and operational excellence. Receives and responds to guest complaints in a timely manner.
- Assist with inventory management to maximize all potential room revenue and ensure that budgeted room revenues are met.
- Organize and prepare accounts payable/receivable; deposits
- Input direct bill into system
- Generate an atmosphere that provides a positive and safe environment for all employees and guests
- Monitor and lead the guest service team members; Conflict resolution for guest complaints
- Monitor and train team members on brand standards
- Create and communicate scheduling for team members
- Ensure high associate morale by rewarding team members who meet or exceed guest expectations.
- Involved with staffing needs for interviewing screening hiring employee relations etc.
- Conduct regular walk throughs at hotel for various shifts and document issues to address with GM
- Maintain a flexible schedule to cover various business needs in the event of team member absenteeism guest events etc.
- Interdepartmental teamwork to ensure efficiency
- Timecard maintenance for Guest Service Representatives
- Ensuring satisfactory scores with brand by preparing for audits evaluating results and collaborating with management and team with necessary improvements
- Other duties as assigned
- 12 years previous Hospitality experience required
- Bachelors degree in business or related discipline preferred
- Supervisory experience strongly preferred
- Exceptional Customer Service
- Relationship Building
- Effective Communication
- Ability to multitask
- Availability to work all shifts weekends and holidays based on business needs
- Ability to learn and utilize various computer and software applications
Required Experience:
Director
Employment Type
Full-Time
